Implementation Manager

We are looking for a skilled and dedicated Implementation Project Manager to join our team! As an Implementation Project Manager, you are responsible for implementing our knowledge management solution within enterprises across the globe. You will participate in the onboarding of new clients and contribute to maintaining a high level of satisfaction for existing clients - including the provisioning of training and support to clients using our product.

Responsibilities:

• Manage end-to-end SaaS implementation projects for new clients and those of existing clients as their requirements grow (i.e. version upgrades, feature add-ons, expansions, etc.)
• Define and manage the project scope and timeline based on client requirements, and navigate changes as needed
• Actively engage with clients via virtual meetings, email, or the ticketing system
• Understand clients’ needs, tackle problems, and, where necessary, escalate the case to the relevant team
• Provide training to clients about the product and its components
• Collaborate with cross-functional teams to ensure smooth and successful delivery of our product (i.e., Support, Customer Success, Development, Training, etc.)
• Keep current on product releases and updates

Benefits:

• Medical, Vision, Dental
• 401k + 401k Match
• 11 Paid Holidays
• PTO & Sick Days

REQUIREMENTS

• 2+ years of experience as a Project Manager implementing a SaaS
• Prior experience creating project plans and Gantt Charts
• Ability to manage several projects at a time
• Proactive problem-solver - ability to think creatively and outside of the box when needed
• Prior experience in a client-facing environment - strong interpersonal and presentation skills
• Must have strong communication skills both written and verbally 
• High prioritization and organization skills