Automotive Service Manager

Job Description

Job Description

Automotive Service Manager

Top Line Car Care | Wylie, TX
Annual base target: $75,000–$77,000

Top Line Car Care is hiring an experienced automotive repair leader to independently run day-to-day shop operations. The owner needs a manager who can lead the team, make sound decisions, and keep work moving without relying on the owner for routine direction.

What you’ll do

• Manage daily shop operations, including estimates, parts coordination, dispatch, and repair workflow.
• Lead and hold service advisors and technicians accountable while supporting a professional team culture.
• Maintain clear communication between customers, advisors, and technicians; resolve concerns appropriately.
• Monitor shop financial performance and key operating measures, identify issues, and take action.
• Support consistent customer service, quality repairs, productivity, and sustainable business growth.

What we’re looking for

• Previous service manager, shop manager, or general manager experience in an automotive repair facility.
• Ability to independently manage a shop’s daily decisions, people, estimates, parts, and workflow.
• Working knowledge of shop financials and key performance indicators.
• Ability to explain the operating measures you owned, your results, and actions you took to improve performance.
• Experience leading service advisors and technicians, with strong judgment, communication, and accountability.

In the initial conversation, be prepared to discuss the shop KPIs you have managed (such as sales, gross profit, average repair order, car count, or technician productivity), the numbers you were accountable for, and the results you achieved. Candidates who cannot explain their own financial performance or basic shop metrics will not be a fit.

Compensation

Annual base target discussed with the client is approximately $75,000–$77,000, depending on relevant experience and demonstrated results. Any incentive plan will be explained and confirmed directly before an offer.

This role offers meaningful ownership of shop operations, team performance, and customer experience. Apply with your current resume and a brief summary of the automotive repair teams or shops you have managed, including the key performance measures you owned.