Director - Sales (HLS)

Director - Sales (Health & Life Sciences Focus)

We are looking for a Director - Sales to help us support our continued growth within the healthcare and life sciences ecosystem. This individual will be responsible for building relationships with Health Systems (Providers), Health Insurance companies (Payers), Pharmaceutical firms, and MedTech organizations. You will collaborate with our teams to design Salesforce solutions that prioritize patient-centric care and clinical efficiency. We are seeking candidates with exposure to the Salesforce delivery process (hands-on Salesforce consulting experience highly preferred) who understand the HIPAA-regulated landscape and the critical nature of health data privacy.

Role Responsibilities:

• Engage with C-level stakeholders (CMOs, CHIOs, VPs of Patient Experience, and Heads of Clinical Ops) to drive digital transformation and win new HLS "logo" accounts.
• Create territory plans that align with healthcare fiscal cycles and regulatory shifts (e.g., Value-Based Care, Interoperability mandates).
• Ability & desire to personally unearth net new sales opportunities through outbound calls, emails & networking and turn them into long term partnerships
• Manage the entire customer relationship lifecycle from finding a prospect to securing a business contract to helping our delivery team successful complete the project
• Lead discovery conversations that uncover pain points in patient acquisition, care coordination, provider recruitment, and clinical trial management.
• Present Salesforce solutions—specifically Health Cloud, Salesforce Shield (for HIPAA compliance), and Data Cloud—that align with the organization's mission to improve health outcomes.
• Provide professional after-sales support to enhance the relationships and customers' dedication and long term success.
• Maintain best in class forecasting and pipeline management practices to ensure leadership visibility into the health of your business.
• Mentor and grow junior Business Development resources, provide oversight and support for Business Development team
• Engage with Salesforce HLS-focused RVPs and AEs to drive co-prime opportunities and establish Coastal as a premier partner for Health Cloud implementations.
• Partner with Coastal Business Unit Leadership throughout the sales process in order to align business development efforts with project delivery.
• Work with your team to create estimates aligned with the customer requirements, expectations, and agreed upon deliverables.
• Create and deliver SOWs in line with the Coastal methodology accounting for project scope and objectives, requirements, professional fees, and project specific assumptions.
• Travel as needed to support the sales cycles to close business

Experience/Skills Required:

• 5+ years proven expertise as a Salesforce Delivery Consultant, specifically with Health Cloud or complex healthcare-specific implementations.
• 5+ years of Sales experience; experience in Healthcare IT or Life Sciences professional services is a major plus.
• Proven Portfolio Growth: Experience navigating the buying process of large IDNs (Integrated Delivery Networks), Biotech startups, or national Payers.
• Deep experience in the Salesforce Ecosystem, specifically with Health Cloud, Salesforce Shield, and Marketing Cloud for Health.
• Ability to take ownership and responsibility for, and actively drive sales pursuits.
• Commitment to building long term relationships with customers and winning business through trusted relationships
• Consultative mindset and a dedication to learning in a dynamic environment
• Understanding of and relationships within the Salesforce portfolio along with newly acquired solutions such as Mulesoft, Tableau, Slack, etc.
• Excellent communication, preparation, strategy, presentation and execution skills
• Ability to "project manage" a sales cycle by leading collaboratively and working with other key internal groups - pre-sales, delivery, SMEs and Industry Professionals
• Organizational and time-management skills. Being detail oriented and process driven is critical to success in this role
• Enthusiastic and passionate
• Experience with Technology: Salesforce, Zoominfo, LinkedIn
• Must have full-time permanent US work authorization
• Note – Determination of Senior will be based upon the candidate's previous relevant experience and depth of skills, and will be determined through our skills interview process

Additional Preferred Experience/Skills:

• Bachelor's Degree preferred, or equivalent experience
• Experience as a Salesforce Consultant, preferably at an implementation partner

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote friendly - "Live by the beach, work in the Cloud," plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events.
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.