Hospice Office Coordinator / Scheduler

Hospice Clinical Office Coordinator

Bingham Farms, MI

Optimal Care is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

About the Role

Be the organizational backbone that keeps compassionate hospice care running smoothly. As a Hospice Clinical Coordinator, you'll play a vital behind-the-scenes role ensuring that clinical operations flow seamlessly - managing schedules, maintaining accurate systems, and facilitating communication that enables our field staff to focus on what matters most: patient care. This position is perfect for a detail-oriented healthcare professional who thrives on organization, excels at multitasking, and finds satisfaction in knowing that your work directly supports quality patient care. You'll be the central hub connecting clinical supervisors, field staff, and various departments to ensure nothing falls through the cracks.

What You'll Do

Coordinate Daily Clinical Operations

• Schedule patients for daily visits, ensuring timely and appropriate care delivery
• Maintain accurate daily census and patient tracking systems
• Process all workflow daily to keep operations running smoothly
• Answer and route phone calls promptly, connecting callers with appropriate staff
• Monitor and address late, paused, or unaccepted visits to prevent care gaps

Manage Documentation and Systems

• Accurately enter all necessary information into the EMR system
• Scan and attach critical documents including 48-hour notices, DNRs, labs, and physician orders
• Prepare dashboards and reports as requested by supervisors
• Maintain various tracking systems to support quality care delivery
• Ensure organized, efficient systems that support continuity of care

Support Clinical Leadership

• Assist supervisor with Interdisciplinary Group (IDG) meeting preparation and coordination
• Help coordinate staff meetings and distribute materials
• Notify supervisors promptly of problems requiring administrative intervention
• Assist in obtaining renewal requirements and managing compliance documentation
• Identify opportunities to enhance workflow and productivity

Provide Field Staff Support

• Assist field staff with supply requests and logistical needs
• Provide technical support with tablets and other equipment
• Perform field staff bag checks as requested
• Respond quickly to field staff questions and provide guidance
• Serve as a reliable resource for clinicians in the field

Maintain Communication Excellence

• Respond to inquiries and provide accurate information about the organization
• Ensure effective communication between clinical supervisors and other departments
• Coordinate seamlessly across multiple teams and functions
• Keep all stakeholders informed and aligned on operational matters

What We're Looking For

Required Qualifications

• High school diploma or GED
• Knowledge of medical terminology
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to operate computer equipment, fax, and photocopy machines

Preferred Qualifications

• Associate's degree
• 1 year of experience in a healthcare setting
• Experience with electronic medical records (EMR) systems

Essential Skills

• Exceptional organizational skills with keen attention to detail
• Strong verbal and written communication abilities
• Excellent interpersonal skills for professional interactions with staff, patients, and caregivers
• Problem-solving and conflict resolution capabilities
• Ability to multitask and prioritize effectively in a dynamic environment
• Composure under pressure with ability to adapt to shifting priorities
• Self-directed with ability to work independently
• Customer service orientation with professional phone etiquette

What Makes You Successful

You're a master organizer who can juggle multiple priorities without losing track of details. You thrive in fast-paced environments where no two days are exactly alike, and you stay calm when urgent requests interrupt your planned workflow. You're proactive rather than reactive - you anticipate needs, identify potential problems before they escalate, and find ways to improve systems and processes. You understand that while you may not be providing direct patient care, your work is essential to ensuring that care happens smoothly and on time. You're a natural communicator who can quickly assess situations, route information appropriately, and keep everyone in the loop. You take pride in being the reliable person that field staff and leadership can count on when they need something done right.

Why Join Us?

This role offers the stability of an office-based position while being connected to the meaningful work of hospice care. You'll be part of a team dedicated to providing compassionate end-of-life care, and you'll see how your organizational expertise directly supports that mission. We provide comprehensive training on our systems and processes, opportunities to learn about hospice operations, and a supportive environment where your contributions are valued and recognized.

Work Environment

This is primarily an office-based position with minimal travel (occasional meetings or training sessions). You'll work in a professional office setting as part of a collaborative clinical team. The role involves moderate interruptions due to the dynamic nature of hospice operations - incoming calls, urgent requests, and shifting priorities are part of the daily flow. The ability to remain organized and responsive while managing multiple demands is essential to success.

Ready to Support Exceptional Hospice Care?

If you're an organized, detail-oriented professional who wants to play a vital role in hospice operations while working in a supportive office environment, we'd love to hear from you.

Location

• Office Location: Bingham Farms, MI

Hours

• 8:00 am 5:00 pm, Monday through Friday

Pay Range

$18 - $23 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.