Manager Service Lines - Pediatric Mental Health Institute (PMHI)

Job Overview The Manager Service Lines - Pediatric Mental Health Institute (PMHI) supports the strategic, financial, and programmatic performance of the Pediatric Mental Health Institute. Reporting to the Service Line Director, this role serves as a key liaison between Children’s Hospital Colorado, the School of Medicine Department of Psychiatry, and other internal and external partners. The position supports strategic planning and implementation, faculty engagement and support, program development, business planning, financial stewardship, trainee support, research coordination, and cross‑functional initiatives that advance service line priorities. The role serves as a key partner to faculty and leadership, helping coordinate resources, support academic and clinical missions, facilitate strategic initiatives, and foster collaboration across Children’s Hospital Colorado and the School of Medicine. Additionally, the Manager Service Lines is responsible for performance improvement, human capital management, stakeholder engagement, and supporting organizational goals related to access, quality, growth, innovation, and financial sustainability. Additional Information Department: PMHI Job Status: Full time, 40 hours per week. Shift: Day, Monday to Friday. Duties & Responsibilities Collaborates to implement and sustain strategic business plans that support program development, reviews plan progress, and develops quarterly update presentations. Actively participates in the development of strategic business planning regarding business and clinical operations, including organization expansion, model changes, and etc. Creates, implements, and supervises outreach activities. Serves as the primary point of contact for the Physicians Relations department in cultivating specialist support to undertake Primary Care Provider outreach efforts. Assigns and reviews work, provides work instruction (OTJ or formal training) and develops team members. Evaluates performance of team members, providing continuous feedback. Manages discipline and performance issues; hires and fires team members. Identifies resource needs and develops recommendations for meeting needs. Leads analysis for the growth of new referrals, the assessment of patient out‑migration, and the establishment of key messages. Supports business relationships with regional, national referring providers and practices in the service line specialties to establish and maintain strong, mutually beneficial partnerships. Partners with service line leadership to maintain and communicate Service Line Dashboard, including analyzing and reporting volume, financial and operating performance for SoM and CHCO. Leads the collection and maintenance of data for U.S. News and World Report Survey and performance improvement initiatives. Oversight of SOM business operations, partnering with Section Head and Management of the revenue cycle and annual budgeting process for the SoM faculty practice, analytics, restricted and grant fund planning, and implementation, managing complex academic financial systems, and financial relationships between organizations. Prepares and manages the hospital budgets (operational and restricted fund budgets), oversees spending to ensure budget compliance throughout the year. Prepares and manages the SoM faculty budgets and financial performance analysis in partnership with DFA, amounting to expenses in excess of and oversees revenue capture trends and spending to ensure budget compliance throughout the year. Manages and approves faculty expenses while keeping track of providers' Continuing Medical Education budgets. Identifies, analyzes, and recommends actions to improve CHCO SL and Faculty practice value proposition, growth opportunities, financial performance, operational excellence, and competitive position. Measures, evaluates, optimizes, and implements faculty time and productivity (wRVUs), number of clinical sessions/shifts, and clinical time versus benchmarks, focusing on practice optimization, equity across faculty, and patient access. Monitors faculty allocation to time spent on clinical, administrative, research, and education activities. Leads SoM faculty practice optimization (validation of billing and collecting) in partnership with CU Medicine; to improve physician billing procedures, audit documentation correctness, and identify patient revenue opportunities. Collaborates with grant professionals to track pre‑ and post‑award grant activities. Collaborates with Clinical Medical Directors and SL Director to achieve specific goals in the assigned division/department that can span ambulatory, perioperative, and inpatient modalities, including but not limited to quality, growth, and patient satisfaction. Represents the Departments and serves as the Department’s interface with the CHCO leaders. Facilitates and manages faculty full cycle recruitment process, which includes developing business plans for STAR and recruitment templates, determining funding for positions, developing job postings, managing interviews and the selection process, completing non‑compete contracts, obtaining credentials, and completing the onboarding process. Maintains provider credentials and oversees the recredentialing process. This includes management, oversight, and tracking on all aspects relating to LOA’s, assisting in finding coverage for facility, and assisting with HR process between SoM, CU, and CHCO. Determines the space, equipment, supplies, and support systems required to enable the proper operation of the service. Aid in space planning initiatives to include hospital, research, and administrative spaces. Prepares, analyzes, monitors, and transmits financial and statistical reports to relevant corporate entities. Manages master clinic, surgical schedules, and faculty non‑clinic activities. In addition, manages other schedules for operational success as appropriate. Responsible for contracts and practice locations associated with faculty outreach initiatives and growth strategies. Minimum Qualifications Degrees Bachelors' degree in Administration, Health Care Administration, Management, Finance, or related field. Experience Minimum (3) three years of relevant healthcare, business, faculty practice administration or related professional experience. Preferred Experience Experience supporting complex healthcare service lines across hospital, academic, and physician practice environments. Experience leading large‑scale operational, strategic, or implementation initiatives. Experience with healthcare analytics, dashboard reporting, and performance improvement methodologies. Experience managing restricted funds, grants, philanthropy‑supported programs, or academic financial operations. Experience working in matrixed organizations requiring extensive cross‑functional coordination. Experience supporting behavioral health, pediatric healthcare, or academic medical center operations. Preferred Knowledge, Skills, and Abilities Strong project and program management skills. Ability to influence without direct authority across diverse stakeholder groups. Demonstrated ability to manage competing priorities in a highly complex environment. Strong executive communication and presentation skills. Proficiency in operational performance management, process improvement, and change management. Knowledge of healthcare finance, budgeting, business planning, and analytics. Ability to translate strategic priorities into operational work plans and measurable outcomes. Equivalency Professional experience beyond the minimum qualifications in a related field may substitute for a bachelor's degree on a year for year basis. A Master's or higher degree in a related field; or completion of a Fellowship program may substitute on a year for year basis for the minimum qualifications of experience. Salary Information Pay is dependent on applicant's relevant experience. Annual Salary Range (Based on 40 hours worked per week): $101,987.37 to $152,981.05 Benefits Information Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April. Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year. EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non‑job‑related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information. #J-18808-Ljbffr Children's Hospital Colorado