Experienced Appointment Coordinator (Automotive BDC)

Experienced Appointment Coordinator (BDC)Mark Toyota of Plover is looking for an Experienced Appointment Coordinator (BDC). This role will be responsible for scheduling and maintaining customer satisfaction throughout the appointment process.Mark Toyota of Plover is a well-established automotive dealership located in Plover, WI. We are committed to providing exceptional customer service and high-quality vehicles to our customers. Join our team and be a part of a dynamic and rewarding work environment. Mark Toyota is a family owned dealership with 36+ years of community involvement, structured around excellent customer service. WE are looking for right individual to help us grow our service department.Responsibilities:Answering inbound phone calls and scheduling appointments for our guestsMaintain accurate records of appointments and customer informationEnsure customer satisfaction through excellent communication and serviceOffering best in class customer service to every customer by phone, email and textLearning basic operation codes for common servicesDetermining the proper service needed and consulting the customer for that serviceAdvise on required maintenance recommendationsLearning the scheduling system for the Service Department and understanding scheduling needsAfter Service Follow Up call to ensure that their service experience went as expectedDeclined Service follow up calls to generate sales, to ensure returned service workOther tasks as assigned by the Service ManagerRequirements:Prior experience in appointment schedulingStrong communication skillsAttention to detail and organizational skillsAbility to work in a fast-paced environmentWhat We Offer:Competitive compensation: $17.00 - $20.00 per hourOpportunity for growth and advancementPositive and collaborative work environmentCompetitive pay with incentivesMedical, Dental, and Vision Insurance (Aflac)401k with company matchTraining (in house and from Toyota)Paid Holidays and vacation after probation periodCompany outings, picnics and parties (pizza parties, taco Tuesdays etc.)Discounts on product and servicesQualifications:Excellent oral and written communication skills a mustAbility to effectively communicate in person, by email and phoneStrong interpersonal and customer service skillsMust possess basic computer skills in order to use a variety of electronic systems to access customer-related data, satisfy training requirements and use job-specific applications and customer retention management toolsProfessional appearanceHigh level of energy and desire to learn and grow in a team orientated atmosphereWilling to train the right candidate!Hours may vary, but majority of hours will be from 10am-6pm to ensure full coverage until end of business day.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.