Implementation Specialist

Job Title : Implementation Specialist I

Business Unit: PAR Excellence Systems

Department: Field Operations

Manager: Implementation Manager

FLSA Status: Full Time, Non-exempt

Travel Requirement : 75%

General Position Description

This entry‑level field implementation role focuses on building foundational technical skills, supporting on‑site installations, and delivering customer training under guidance while progressing toward independent execution. Implementation Specialist I supports clients’ needs related to the implementation, installation, and training of PAR Excellence hardware and software systems while maintaining high standards of customer service, accuracy, and professionalism.



Duties and Responsibilities

• Install PAR Excellence hardware as well as software ensuring proper operation of technology solutions
• Provide technology implementation and support of customer accounts
• Provide product training for both hardware and software
• Work with Technical Support to assist with resolving issues while on-site
• Assist with system configuration data, including par levels and units of measure, to support accurate installation and system functionality
• Support and assist with training activities for new Implementation Specialists under the guidance of senior implementation staff

Required Knowledge, Skills and Abilities

• Progression toward successful completion of Tier 1 technical knowledge and skills
• Ability to work independently as well as in a team environment
• Self-motivated, detail-oriented and organized
• Excellent oral and written communication
• Outstanding customer service skills
• Extensive travel required (75%)

Required Education, Credentials and Experience

• Prior experience in healthcare supply chain, hospital operations, or healthcare equipment installation is preferred but not required.
• Ability to obtain and maintain security clearance with PAR clients, including government accounts

PHYSICAL REQUIREMENTS:

Review each statement and check all that apply and state the percent of time required for each activity.

For these skills, PAR Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.