Bilingual Field Operations Manager - English/Spanish

Bilingual Field Operations ManagerMolly Maid of Northwest Dallas County is looking for an experienced, hands-on Bilingual Field Operations Manager to join our growing management team.This is a people-management and field operations position for someone who knows how to lead frontline employees, coach performance, solve problems, and build a strong team.If you enjoy working with people, developing employees, holding teams accountable, and making things happen, not just sitting behind a desk, this may be a great opportunity for you.Compensation & Benefits$15- $18/hour guaranteed base pay + Bonus and SPIFFTarget annual compensation: approximately $52,000High performers can earn approximately $52,000–$60,000 annually by exceeding established performance goalsMonthly performance incentives based on clearly defined and measurable targetsPaid trainingPaid holidaysPaid vacationCareer advancement opportunitiesSupportive management teamCompany vehicle for qualifying field dutiesMonday–Friday schedule, with occasional Saturdays based on business needsAbout the RoleAs our Bilingual Field Operations Manager, you will help lead and develop our Home Service Professionals (HSPs) and field teams.You will work closely with the Operations Manager, Team Leaders, and office staff to make sure our teams are:Properly staffedProperly trainedShowing up and prepared for workMeeting our cleaning and customer service standardsWorking efficientlySupported when problems ariseDeveloping professionallyThis is a hands-on leadership position. You will spend time in the field working directly with employees and customers.Key ResponsibilitiesTeam Leadership & CoachingLead, coach, and develop frontline employeesTrain and onboard new HSPs and team membersWork alongside employees in the field when neededProvide real-time coaching on cleaning quality, productivity, safety, and customer serviceSet clear expectations and hold employees accountableRecognize and reinforce strong performanceHelp build a positive, respectful, and team-oriented workplacePerformance & AccountabilityMonitor employee performance, attendance, productivity, and qualityIdentify performance issues early and address them consistentlyConduct field observations and quality checksFollow established coaching and disciplinary proceduresHelp Team Leaders become stronger coaches and leadersTrack performance metrics and follow up on improvement plansRecruiting & StaffingRecruit, interview, and help hire HSPs and other frontline employeesParticipate in hiring events and local recruiting effortsHelp ensure the company has enough trained employees to meet customer demandAssist with onboarding and new-hire trainingHelp improve employee retention and engagementField OperationsSupport the daily launch and operation of cleaning teamsHelp resolve field issues quicklyAssist with scheduling and staffing challengesDeliver supplies and equipment when neededConduct quality inspectionsAssist with re-cleans and customer recovery situationsHelp maintain company vehicles, equipment, supplies, and field standardsIdentify operational problems and recommend solutionsCustomer ExperienceHelp ensure every customer receives excellent serviceRespond to customer concerns professionallyVisit customers when an in-person resolution is appropriateCoach HSPs on professional customer communicationLook for opportunities to improve customer retention and satisfactionHelp identify opportunities to turn one-time customers into recurring customersCommunication & AdministrationCommunicate effectively with Spanish-speaking HSPs and English-speaking management and customersMaintain accurate employee and operational recordsUse Microsoft Office, including Excel, Word, and OutlookReview operational data and performance reportsCommunicate important information between the field and officeFollow company policies, safety procedures, and established HR practicesWhat We're Looking ForRequiredFluent English and SpanishAt least 5 years of experience directly supervising or managing frontline employees or teamsDemonstrated experience coaching employees and managing performanceStrong communication and interpersonal skillsAbility to hold employees accountable while maintaining a positive team environmentStrong organizational and problem-solving skillsComfortable working in a fast-paced environmentValid driver's licenseComfortable working in the field and traveling throughout the service areaComfortable using computers, email, Microsoft Word, Excel, and OutlookWillingness to work occasional Saturdays when business demand requires itImportant:We are looking for someone with genuine hands-on people-management experience.Experience that is primarily limited to recruiting, staffing, HR administration, or scheduling does not replace the required frontline management experience.Experience That Is HelpfulResidential or commercial cleaningHousekeepingHospitalityHotelsRestaurantsRetailHome servicesProperty servicesFacilities managementResidential servicesOther frontline service businessesYou do not need previous cleaning-industry experience if you have strong frontline management experience and are willing to learn our business.You May Be a Great Fit If You...Naturally take ownership when something needs to be fixedEnjoy coaching and developing peopleCan have difficult conversations professionallyDon't avoid accountabilityCan work with many different personalitiesAre comfortable moving between the office and the fieldStay calm when things don't go according to planLike solving problems instead of passing them alongPay attention to detailsLead by exampleEnjoy seeing employees improve and succeedWant to grow with a rapidly growing companyWhy Join Molly Maid?We believe great people and great leadership create great customer experiences.This is an opportunity to become an important part of our management team, develop frontline employees, strengthen field operations, and have a measurable impact on the growth of the business.You won't simply be managing schedules or filling positions. You'll be developing people, building teams, solving problems, and helping run the operation.If you're an experienced bilingual supervisor or manager who enjoys leading people, developing teams, and getting results, we'd love to meet you.Apply today and become part of our growing management team.Office Location:4466 Spring Valley RdDallas TX 75244