Billing Analyst

We are looking for a detail-oriented Billing Analyst to join a customer care team supporting the energy and natural resources sector in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys interpreting contract terms, analyzing usage and pricing data, and ensuring invoices are accurate and well supported. The role requires strong analytical judgment, clear communication, and the ability to work across teams to resolve billing questions and data issues in a fast-paced environment. This is a hybrid role. Responsibilities:• Interpret customer agreements and apply pricing terms, usage volumes, and pass-through components to produce accurate billing calculations and invoice support.• Examine account setups in billing and pricing systems to confirm deal structures and contract parameters are entered correctly before settlements are finalized.• Use advanced Excel capabilities to review large datasets, identify billing discrepancies, and validate settlement outcomes against contract expectations.• Investigate missing, inconsistent, or unusual data and coordinate with IT, front-office, and mid-office partners to resolve issues that affect billing accuracy.• Monitor pricing and imbalance exceptions, analyze out-of-range results, and notify the appropriate internal teams when corrective action is needed.• Manage recurring daily, weekly, and monthly reporting to prioritize workload, support timely settlement validation, and improve the efficiency and reliability of billing processes.• Review and approve pricing-related addendums and complete a high daily volume of cost-of-energy calculations within established service levels.• Respond to customer inquiries with professionalism, explain how contract language affects invoice charges, and assist with inbound call support as needed.• Share knowledge with team members and newer staff, escalate matters through the proper channels, and contribute to a collaborative and accountable work environment.