HR Coordinator

WHAT WE ARE LOOKING FOR:

The ideal HR Coordinator for Bear Creek is a customer focused administrator who will create and maintain strong relationships across the resort with team members, managers and applicants to promote the Bear Creek culture and to ensure compliance and efficiency relating to HR functions. The HR Coordinator will be the primary contact for applicants and new hires as they transition through the hiring process and onboard to the Bear Creek team. The ideal candidate will have strong customer service, administrative, time management, and organizational skills. This position will be an important member of the HR team providing support to our team members and managers and reinforcing the Bear Creek culture.

WHAT WE EXPECT FROM YOU:

• Provide support to applicants and team members with HRIS, Recruiting sites, and timekeeping system
• Process applicants through hiring and onboarding systems
• Lead new hire orientations
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Coordinate drug tests, process background checks and coordinate child abuse clearance processes for new hires and team members as necessary
• Support organization and execution of team engagement activities and events
• Complete employment verification and unemployment requests
• Provide administrative support for HR (filing, data entry, audit reports)
• Advise team members and leadership on Human Resources procedures, guidelines, programs and policies
• Maintain company organizational chart, team member directory and communication boards

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Deliver an exceptional guest experience by greeting all guests promptly, responding to requests in a courteous and timely manner, and reporting unresolved guest concerns to a manager or supervisor
• Maintain a working knowledge of hotel services, amenities, and local attractions to assist guests
• Work collaboratively with team members to provide an outstanding guest experience and support departmental goals
• Understand and follow emergency procedures and respond appropriately when necessary
• Immediately report accidents, injuries, property damage, safety hazards, or other incidents to a manager or supervisor
• Assist with additional tasks, projects, and responsibilities assigned by manager or supervisor
• Comply with Bear Creek and Southern Management's policies and procedures and support Southern Management's Mission, Vision and Values

QUALIFICATIONS:

• 1-2 years administration experience preferred
• 0-2 years Human Resources experience preferred
• High School Diploma or equivalent required. Associate or bachelor's degree in relevant field, or equivalent experience preferred
• Availability: 1 evening a week for orientation as needed, one weekend day during beginning of winter season

JOB KNOWLEDGE & SKILLS:

• Excellent interpersonal and customer service skills
• Ability to multi-task
• Strong administrative skills with a high degree of accuracy
• Ability to interpret and consistently enforce procedures, guidelines, and policies
• Ability to maintain strict confidentiality when dealing with payroll/salaries, protected personal information and all human resources issues
• Knowledge of federal, and state employment laws preferred
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software:
• Microsoft Office required (intermediate level using Excel and Word)
• Experience working with ADP Workforce Now and ADP Recruitment Manager preferred, or ability to quickly learn new programs

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will
• Communicating Verbally
• Fine Manipulation
• Hearing Requirements
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
• Keyboarding
• Near Visual Acuity

ENVIRONMENTAL CONDITIONS

• Noise Intensity Level
• Quiet
• Indoor / Office Environment