Customer Support Representative I

Customer Service Representative – Supply OrdersPay Rate: $18.50–$18.70 per hour Contract Length: 1 Year Schedule: Monday–Friday, 6:30 AM–6:30 PMPosition SummaryWe are seeking a detail-oriented Customer Service Representative to assist customers with supply orders, order processing, and general inquiries. This position involves providing customer support in a call center environment, tracking shipments, resolving customer concerns, and performing administrative tasks.Key ResponsibilitiesRespond to customer inquiries regarding supply orders, shipments, and order status.Provide inbound telephone support in a call center environment as needed.Process customer supply requests and orders accurately and efficiently.Track shipments, monitor orders, and provide updates to customers.Address customer complaints and assist with resolving issues.Follow up on customer requests to ensure timely resolution.Develop action plans to address customer needs and concerns.Prepare monthly reports and maintain accurate records.Perform data entry and other administrative support tasks.Navigate multiple computer systems to access and update customer information.Required QualificationsStrong computer skills with the ability to navigate multiple screens and systems efficiently.Intermediate to advanced proficiency in Microsoft Office, including Word, Excel, and Outlook.Effective verbal and written communication skills.Strong organizational skills and attention to detail.Ability to multitask and manage customer requests in a fast-paced environment.Ability to provide professional and courteous customer service.Benefits: Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.