Customer Support Representative II

Customer Service Representative – Parcel ProPay Rate: $20.00–$21.60/hour Contract: 1+ Year Schedule: Monday–Saturday, 6:30 AM–6:30 PM, or Monday–Friday, 9:15 AM–6:15 PM (to be confirmed)Job DescriptionWe are seeking a Customer Service Representative to assist customers with shipping insurance, account services, claims support, shipment tracking, and general inquiries.ResponsibilitiesRespond to customer inquiries via phone, email, and chat.Provide accurate information about products, services, and policies.Resolve customer issues professionally and efficiently.Assist with account setup, updates, and maintenance.Support shipping insurance, claims, and tracking inquiries.Maintain accurate customer records and document interactions.Build positive customer relationships and ensure customer satisfaction.Assist with customer proposals and other administrative tasks.QualificationsStrong communication and customer service skills.Good computer and data entry skills.Excellent problem-solving and organizational abilities.Ability to multitask in a fast-paced environment.Customer service experience preferred.Benefits: Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.