Call Center Representative II

Job Description The Rep II will be responsible for answering all of the incoming calls and inquiries for the Plan Office and is theprimary source of general information as well as the Participant’s key to communication with the Plans. As theParticipants’ first point of contact and often the primary source of information, the Service Representativecontributes to the excellent customer service the Plan office strives to provide. Skills and Requirements College education or better 1+ years in a customer service position in customer-centric organizationPlan benefits and limitations CPT, ICD9, HCPCS codes, and COB rules. Medical terminology Excellent written and verbal communication skills Strong typing skills Good math skills3 Excellent PC Computer skills, specifically in Microsoft Outlook, Word, and Excel Ability to meet production and quality goals Ability to work under time constraints and meet deadlines Ability to work with direct supervision Ability to multitask, including documenting the system during a call Ability to maintain confidentiality Build collaborative relationships Be flexible and adaptable to support team targets Ability to manage all callers and situations in a professional, tactful, and courteous manner Ability to quickly acquire the knowledge of the Plan’s various retirement, health plans and otherinsurance plans Ability to quickly acquire the knowledge to use a variety of Plan system applications Ability to listen and ascertain the needs of the caller Ability to handle multiple interruptions and adjustments to priorities throughout the da- entertainment or health plan experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io. #J-18808-Ljbffr Insight Global