Operations Manager

Operations ManagerThe Nothing Bundt Cakes (NbC) Operations Manager directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests.Accountabilities/DutiesTeam Leadership Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.Delineates role of Bakery Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.Business Operations Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.Connects with Guests, VIP Clients, and Event Partners via professional email and phone communications to facilitate orders, Fundraisers, and Event Coordination.Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.Creates and communicates weekly sales productivity goals, team schedule, and adjusts bakery coverage based on changing business trends.Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts inventory counts.Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.Performs administrative functions, including sales, labor, and product inventory reporting.Local Marketing Creates Marketing Plan and engages in Local Bakery Marketing and proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.Coordinates special event participation with local businesses, schools and other community organizers. Researches new Offsite Event opportunities in an effort to increase Brand Awareness and drive Bakery Traffic.Core Values and Leadership CompetenciesServant's Heart Goes above and beyond to support and develop the team and create a superior guest experience.Keeps the good of the team and guest ahead of personal interests or gain.Leads by example and displays humility and empathy for others.Spirit of a Champion Demonstrates an intense drive, a commitment to excellence and a passion to succeed.Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.Genuine Connections Projects warmth, enthusiasm and optimism that attracts and energizes others.Builds positive, productive relationships and communicates often and openly.Serves as a strong Cake Celebrity/Brand Ambassador in the local community.Knowledge, Skills and AbilitiesHas strong interpersonal skills, can communicate effectively and can drive team engagement and performance.Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.Excels at delegating duties, communicating clear expectations, directing others' work and managing performance.Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.Demonstrates strong learning agility, with a passion to grow and excel.Compensation: $58,000.00 - $65,000.00 per year