MARKETING & EXPERIENCE DIRECTOR

Job Description

Job Description

 

 

Position Title: [[title]]  

Salary: $125000 - $135000 / yr

Other Forms of Compensation:

 

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on us.fitly.work. 

 

Job Summary

Bon Appétit is seeking a Marketing & Experience Director to help bring our brand to life at, one of our premier corporate dining accounts. In this role, you'll be the creative and strategic force behind the customer experience — partnering closely with our Image + Style team and on-site field teams to craft brand moments that delight guests, deepen client relationships, and drive participation and revenue. This is a remote-based position with quarterly travel to portfolio client sites.

 

What You'll Do

 

• Implement and uphold programming standards, marketing storytelling, and small business partnerships, while coordinating a consistent employee experience across multiple sites
• Own retail look, brand management, communications, and food & beverage experiences — maintaining Bon Appétit's standard of excellence and accuracy at every location
• Create and collaborate on client-facing materials, including decks, lookbooks, and guides
• Partner creatively with the Image + Style team to design experiences that boost satisfaction, participation, and revenue
• Use our activation toolkit to lead most efforts, and manage small-scale design projects with our design team for account-specific needs
• Support field teams on-site for brand activations, client needs, and account openings
• Proactively recommend fresh, retention-driving customer experience ideas
• Develop new strategies to promote existing and new locations, enhancing sales and satisfaction
• Activate our brand internally through people programs and externally through signature customer experience initiatives (WOWS)

 

What We're Looking For

 

• A genuine passion for food and hospitality, with a foundational knowledge of culinary trends and an interest in sustainability
• BA/BS in Marketing, Communications, Public Relations, or Journalism preferred
• 5+ years of marketing, communications, or PR experience — agency-side or in-house within restaurants or foodservice
• A proactive, assertive mindset with a track record of spotting and capturing growth opportunities, plus strong creative and strategic thinking
• Proficiency in Microsoft Office, Photoshop, Adobe Acrobat, Canva, and WordPress; design process experience is a plus
• Excellent writing skills, with sharp grammar and attention to detail
• A highly organized, self-motivated professional who thrives with minimal supervision and delivers excellence independently
• Outstanding interpersonal and public speaking skills, with confidence engaging directly with clients

 

Why Join Us
At Bon Appétit, we believe food has the power to build community, spark connection, and create memorable moments. As Marketing & Experience Director, you'll shape how our brand shows up for one of our most high-profile clients — blending creativity, strategy, and hospitality to craft experiences guests won't forget. Join a team that values fresh ideas, culinary passion, and the art of genuine service.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit  are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID: 1573774

Bon Appetit 

Johanna P Heidler