Senior Quality Assurance Specialist

Senior Quality Assurance Specialist

C² Technologies seeks a Senior Quality Assurance Specialist to ensure the overall quality of produced materials and manage records of completed courses and course changes. This senior role will also ensure that products meet usability standards and function properly on delivery platforms, while complying with government policies including those for handling Personally Identifiable Information (PII). This is an onsite or hybrid position.

Summary:
The Senior Quality Assurance Specialist will focus on testing and validating the functionality of training products. The position will also supervise Quality Assurance Specialists and ensure that the processes meet all quality standards and compliance regulations.

Responsibilities:

• Review work products of Quality Assurance Specialists, provide coaching, and escalate concerns.
• Test products for functionality and usability across various platforms.
• Ensure that all products meet applicable accessibility and PII handling standards.
• Maintain records and document product versions and changes.
• Work with technical staff to resolve any issues related to product functionality.

Required Education, Experience, and Skills:

• Bachelor's degree in Journalism, English, Communications, or related field.
• 5 years of related experience.
• Demonstrated experience in quality assurance and usability testing for training products.
• Ability to work with production teams to ensure high-quality outcomes.

Preferred Education, Experience, and Skills:

• Familiarity with SCORM, LMS, and accessibility guidelines.
• Experience with change and version control systems.
• Experience in managing a team of quality assurance professionals.

Tools & Software:

• Testing and quality assurance tools.
• Learning management systems (LMS) and content management tools.

Knowledge & Skills:

• Expertise in testing training products for functionality, usability, and accessibility.
• Knowledge of best practices in quality assurance and training development.
• Ability to provide feedback and coaching to junior staff.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

C² Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other class. U.S. Citizenship is required for most positions. EOE/M/F/Disabled/Veteran.