Director of Operations

Director of Operations– Printing / Graphics Manufacturing Location: Rochester, NY Pay Range: $140,000-$160,000 Operational Leadership Oversee daily plant operations across five shifts (A, B, C, and weekend D & E shifts) to meet production, safety, quality, and cost objectives. Lead a team of Production Managers (direct reports) and indirectly manage approximately 140 production associates in a 170-person facility. Maintain a strong floor presence and hands‑on leadership approach to ensure operational excellence. Lead, coach, and develop Production Managers and front‑line leaders to build high‑performing, accountable teams. Effectively manage and navigate strong personalities within a diverse workforce. Foster an inclusive, team‑oriented culture within a bilingual (English/Spanish) environment. Champion continuous improvement initiatives using Lean Manufacturing and problem‑solving methodologies. Collaborate with all department leads on new software improvements, regular training on software development and changes Lead ongoing optimization of the PrintVis (Microsoft platform) system, particularly its scheduling functionality. Partner cross‑functionally with IT and production teams to gather operator feedback and implement system enhancements. Support training initiatives to improve system adoption and performance. Safety, Quality & Compliance Champion workplace safety, ensuring compliance with OSHA, environmental regulations, and internal policies. Drive quality standards to meet customer specifications, particularly for high‑volume school printing work. Reduce process variation and cost of non‑conformance through structured improvement initiatives. Cross‑Functional Collaboration Collaborate with Owner/CEO, CFO, and senior leadership to align operational strategy with business goals. Work closely with Scheduling, Supply Chain, Maintenance, and Process Engineering to optimize production flow and equipment performance. Partner with R&D and IT teams to support automation and system‑driven process improvements. Financial & Performance Management Manage plant budget, monitor KPIs, and implement cost optimization strategies. Analyze operational data to identify trends, gaps, and opportunities for improvement. Provide regular reporting on plant performance, strategic initiatives, and operational challenges. Qualifications 5+ years of Plant Manager or senior manufacturing leadership experience within the printing / graphics industry (required) Strong hands‑on leadership style with experience managing complex, multi‑shift manufacturing operations Proven ability to implement systems, drive change, and lead teams through operational transformation Experience with ERP/MIS systems (PrintVis or similar preferred), particularly in scheduling and production workflows Demonstrated success in Lean Manufacturing, continuous improvement, and automation initiatives Ability to manage and influence diverse teams, including bilingual environments (Spanish/English preferred) Strong problem‑solving skills with the ability to make sound decisions aligned with company policies and standards Excellent communication, organizational, and interpersonal skills Strong analytical ability with experience interpreting operational and performance data High attention to detail with strong execution and multitasking capabilities Technical writing ability for operational procedures, training materials, and process documentation Proficiency in Microsoft Office; familiarity with Microsoft-based production systems is a plus ManpowerGroup recognizes the importance of providing an accessible and barrier‑free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs. #J-18808-Ljbffr Manpower Group (USA)