Multi-Unit District Manager - Boston

Job Description

Job Description

At Tatte, we believe it’s craft that connects us, from every pastry baked to every guest interaction. The Multi Unit District Manager plays a pivotal leadership role responsible for shaping the performance, culture, and growth of 5–8 cafés. This leader is both a strategist and a coach, developing the next generation of General Managers and Head Chefs, driving sustainable business results, and representing Tatte in the communities we serve.

If you thrive on scaling operational excellence, leading through influence, and leaving a lasting cultural impact, this is your opportunity to grow with one of the most admired brands in the café bakery space.

KEY RESPONSIBILITIES

Lead & Develop Teams

• Mentor and inspire a team of General Managers, Head Chefs, and café managers while building a strong leadership bench for the future
• Reinforce clear performance expectations and hold teams accountable to results
• Drive succession planning and talent pipelines while identifying and developing high potential talent
• Communicate consistently and effectively across all levels of the organization
• Address team challenges with professionalism and proactive support
• Responsible for hiring and staffing levels across cafés, including exempt and non exempt team members
• Lead with and model company values while creating a positive and inclusive team culture
• Foster a culture of accountability, inclusivity, and hospitality excellence

Operational & Brand Excellence

• Ensure every café delivers on Tatte’s promise of uncompromising quality, seamless hospitality, and a warm and welcoming environment
• Implement consistent systems and standards across cafés while tailoring support to local market dynamics
• Lead café transitions, contribute to new café openings, and support district wide rollouts
• Partner with managers to build effective daily routines and operational accountability
• Ensure food safety standards and processes are consistently upheld across all cafés within the district
• Partner cross functionally to support communication, deployment, and operational change management initiatives
• Create an environment built on trust, integrity, respect, accountability, communication, and teamwork
• Ensure compliance with company policies and all applicable local, state, and federal regulations

Business & Financial Performance

• Own district P&L performance by analyzing trends, identifying opportunities, and driving sustainable financial results
• Optimize labor and food costs while improving forecasting accuracy and operational efficiency
• Use reporting, metrics, and dashboards to drive decision making and continuous improvement
• Identify and respond to sales trends, business opportunities, and local market dynamics

Strategic Leadership

• Partner closely with HR, Culinary, Training, Marketing, and Facilities teams to support district priorities
• Act as a culture carrier and change leader while ensuring new initiatives are successfully implemented
• Balance day to day execution with long term people and business development
• Maintain focus and adaptability in a fast paced and evolving environment
• Use operational reporting, café feedback, and business data to guide decisions and improvements
• Set clear goals and ensure alignment and accountability across all locations

QUALIFICATIONS & EXPERIENCE

• Minimum 5 years of multi unit leadership experience within restaurant, café, or hospitality environments
• Experience leading high volume operations and developing managers into senior leaders
• Strong financial acumen with a track record of driving top line growth and operational performance
• Excellent communication, leadership, and relationship building skills
• Hands on leadership style with the ability to influence and develop teams effectively

ESSENTIAL FUNCTIONS / WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs, including days, nights, weekends, holidays, and emergencies as needed
• Ability to work 10+ hour shifts, stand, sit, walk, squat, or climb stairs for extended periods of time
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds

Preferred Skills & Certifications

• Hospitality degree or related field preferred
• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Experience with UKG/UltiPro, Toast POS, CrunchTime, and TeamworX preferred
• ServSafe, Allergen, and ChokeSaver certifications preferred

OUR BENEFITS & PERKS

• Competitive Pay: $118,000 to $145,000 annually, depending on experience, with annual bonus potential
• 401(k) with company match
• Health, dental, and vision insurance
• Paid vacation and sick time
• Free employee assistance program services
• Flexible schedules with no late nights
• Free drinks and generously discounted meals

Learn more about us at tattebakery.com

Join us on our journey to create something special!

Please note that Tatte is an E Verify employer.