Maintenance Operations Manager

Maintenance Operations Manager

TPG Management manages 600+ residential units across Bergen, Essex, Hudson, Middlesex, Monmouth, Morris, Somerset and Union counties. We are hiring a Maintenance Operations Manager to lead and grow our maintenance team from 3 to 10 technicians over the next 18 to 24 months, grow in-house maintenance revenue, and own all third-party vendor work across the portfolio.

What you’ll do

Lead the maintenance team

• Supervise the Maintenance Coordinator and maintenance technicians
• Hire, train, coach and mentor techs; set daily expectations and hold the team accountable
• Handle maintenance escalations from tenants and owners through to resolution
• Review and approve maintenance billing prepared by the Maintenance Coordinator before it goes to accounting
• Keep work orders moving and backlogs low

In-house projects and revenue

• Quote jobs and build estimates for unit turns, repairs and renovations
• Own every in-house job over $500: estimate, owner approval, oversight and completion
• Host owner calls to walk through turn and renovation scope, pricing and timeline
• Grow in-house maintenance revenue and keep work in-house where we can do it profitably
• Order materials for in-house techs and control job costs
• Schedule techs and coordinate jobs that combine in-house crews and vendors
• Perform QC walks and confirm completion before billing or handoff to leasing

Third-party vendor work

• Oversee every work order assigned to an outside vendor
• Collect and review quotes; push back on pricing that is out of line
• Secure owner approvals and schedule approved work
• Coordinate between vendors, tenants and owners on access, scope and updates
• Verify completion and approve vendor bills for payment
• Source and vet new vendors to expand coverage across trades and counties

What you need

• 5+ years in residential property maintenance, construction or facilities, with 2+ years supervising techs or crews
• Strong estimating skills; able to scope a job, price labor and materials, and spot a padded quote
• Track record of running turns and projects on time and on budget
• Comfortable on the phone with owners and tenants, including difficult conversations
• Experience with AppFolio, Housecall Pro or similar software (preferred)
• Valid NJ driver’s license and reliable vehicle; daily local travel required
• Live within commuting distance of Springfield, NJ

Compensation

• $90,000 to $100,000 base, depending on experience
• Quarterly performance bonus tied to in-house maintenance profit and operating metrics; total compensation target $115,000 to $130,000
• Vehicle allowance / mileage reimbursement
• Paid time off

Schedule

Monday to Friday. Starts at our Springfield, NJ office and maintenance shop, with daily site visits across our NJ portfolio. Escalations may occasionally require after-hours response.

To apply, send your resume and a short note on the largest maintenance team you’ve led and the in-house revenue or project volume you were responsible for.