Customer Care Coordinator

Jackson and Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with healthcare organizations big and small to find the right physicians and advanced practitioners to provide quality patient care.

The Customer Care Coordinator is accountable for all functions through the initial review of provider information (physician, advanced practice nurse, and allied health providers) and acts as an evaluator for the Customer Care Department preceding the Privileging, Verifications, Licensing, and Service Coordinator processes. The Customer Care Coordinator is responsible for data entry, mapping, and other pre‐screening responsibilities. This can include working on primary source verifications, references, data collection and data entry. The Customer Care Coordinator is ultimately responsible for securing provider and client information up front allowing for a quicker and smoother process for the customer.

Additional Details:

• Pre‐population of CVs and provider information received into the company database.
• Requesting, collecting, and/or mapping of client applications received into the company database.
• Outreach to the providers office for discrepancy and missing information.
• Work with provider or group by phone, email, or mail regarding Onboarding status
• Assists and develops contact sheets for provider’s previous work history, insurance coverage.
• Develops and implements the Company’s Customer Care strategies, working with all specialty teams in the company.
• Communicates with clients via phone and/or email in order to determine preferences and maintain database checklists.
• Reviewing and understanding trends to maintain the department’s success.

Here’s Why The Atlanta Journal-Constitution Ranks Jackson and Coker A Top 10 Mid-Sized Workplace:

Career longevity

Jackson and Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field.

State-of-the-art facilities

Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds.

Training

In-depth orientation and ongoing training will prepare you to succeed in this key role.

Culture

Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates.

Requirements:

• Excellent customer service and organizational skills.
• Must be able to work under pressure and sustain a fast paced work environment.
• Building trust and respect with partners by consistently exceeding quality expectations.
• Ability to multitask and have a strong sense of urgency and time management skills.
• Work independently and collaboratively as a team player.
• Able to shift focus and direction quickly.
• Clearly communicate issues to management.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Word, Excel and Outlook.
• Bachelor’s degree preferred and/or relevant experience.
• Credentialing or physician licensing experience preferred.
• Privileging/enrollment experience preferred.

EEO Statement

Jackson and Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.