Parts Front Counter Person, Parts USA

Parts Front Counter Person

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

The Parts Front Counter Person will be the face of our dealership, engage with customers and drive the success of our parts department. This dynamic role involves selling products and services for truck repairs, ensuring customer satisfaction by addressing inquiries and fulfilling requests. As a key player in maintaining the cleanliness and organization of the parts department, you'll pull parts for customers, handle returns, and contribute to merchandise displays. Your commitment to superior customer service extends to promptly greeting customers, resolving concerns to their satisfaction, and upholding ethical business practices. If you're passionate about customer interactions, parts sales, and contributing to an efficient and customer-centric environment, we invite you to apply for this exciting opportunity.

Front Counter Person Duties

• Sells products for the repair of trucks according to customers' needs
• Sells services for the repair of trucks to meet customer needs
• Maintains customer goodwill by greeting and acknowledging all customers
• Answers customer inquiries
• Fulfills customer requests
• Sells additional parts and services by recognizing opportunities to up-sell
• Follows prescribed cash, credit and check processing procedures of the dealership
• Pulls parts for customers
• Receives returns from customers
• Assists in keeping parts department clean and orderly
• Records all sales and/or customer transactions
• Assists Parts Manager with merchandise displays
• Maintains the retail sale floor and displays to meet or exceed the dealership's standards and customer satisfaction
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
• Uses dealership equipment and resources safely and proficiently

Customer Service Duties

• Greets customers immediately in a courteous manner
• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership's satisfaction
• Treats customers fairly and honestly and demonstrates company's commitment to superior customer service and ethical business practices

After Hour Duties

• Performs cashiering functions after hours
• Answers telephone calls after hours

Skills & Qualifications

• High school diploma or the equivalent
• Three years or more experience with heavy-duty trucks and parts
• OEM Dealer experience
• Demonstrated knowledge of truck engines, transmissions and rear axles
• Knowledge of after-market vendors
• Excellent customer service skills
• Strong communication skills
• Knowledge of supplies, equipment and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency to effectively communicate with customers
• Experience in customer service environment preferred
• Data Entry and strong typing skills preferred
• Ability to effectively listen
• Ability to interpret customer needs
• Self-motivated

Physical Requirements

• Must be able to lift up to 50 pounds at times.
• Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check.

Compensation

• $22.00-$28.00/hour (depending on experience and qualifications)
• Plus Commission Plan
• Full-time position

Benefits Velocity Vehicle Group Offers

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.