L2 Embedded Software Production Support Engineer
$50 per hourTemporary
Kforce has a client that is seeking an L2 Embedded Software Production Support Engineer in New York, NY. Summary: We're seeking an experienced Embedded Software Production Support Engineer to provide advanced technical support for complex software and embedded system environments. This role will serve as an escalation point for production issues, working closely with customers, support teams, and engineering organizations to troubleshoot, reproduce, and resolve technical challenges. Responsibilities:
- Investigate and troubleshoot complex software and system issues
- Reproduce defects and perform root cause analysis
- Manage escalated support cases and drive issues to resolution
- Collaborate with engineering teams to identify and resolve product defects
- Analyze logs, diagnostics, and system configurations
- Communicate technical findings and status updates to stakeholders
- Create and maintain technical documentation and knowledge articles
- Experience supporting software applications, embedded systems, or technical products in a production environment
- Experience managing escalations and complex technical issues
- Experience collaborating with engineering and product teams
- Strong troubleshooting and analytical skills
- Strong customer-facing communication skills
- Ability to reproduce software defects and identify root causes
Vacancy posted 2 days ago
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