Front Desk Coordinator

The Opportunity Embry‑Riddle Aeronautical University seeks a detail‑oriented and service‑focused Front Desk Coordinator to serve as the primary point of contact for daily operational and administrative functions. This role provides essential support to department operations by coordinating requests, managing front‑facing services, supporting HR and Workday transactions, and ensuring a seamless experience for employees, students, and external partners. Key Responsibilities Front Desk Operations & Customer Service Serve as the first point of contact by answering phones, responding to inquiries, and assisting visitors and external partners. Monitor and manage general inboxes and incoming communications. Receive and distribute incoming faxes, mail, and shipping notices. Provide first‑line support for daily operational needs and requests. Operational Coordination & Support Submit, track, and coordinate IT service requests. Manage facilities and materials requests, including urgent or emergency needs. Coordinate catering orders, room reservations, and print shop requests. Submit office supply orders through Staples and manage related requests. Process EagleCard access requests for building entry. Support external business hospitality activities and engagements. HR & Workday Administrative Support Upload and maintain documents in Workday. Pull routine reports and data from Workday. Process employment verifications and employee information updates. Manage photo change requests and other routine HR system transactions. Support student loan forgiveness form submissions. Onboarding & Volunteer Support Coordinate new hire box shipments and tracking. Manage volunteer forms and maintain tracking records. Initiate volunteer background check processes. Assist with onboarding logistics and related administrative support. Documentation & Continuous Improvement Maintain process documentation for front desk and operational workflows. Identify recurring issues and communicate trends to leadership. Assist with special projects and additional operational needs as assigned. Benefits Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period. Personal Leave: Relax with 15 days of personal leave for non‑exempt employees or 18 days for exempt full‑time employees in your first year. Compensation Hourly range: up to $20.00. The final offer will be based on the candidate's skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside the stated range. Qualifications Education High school diploma or GED required. Experience 1-3 years of administrative experience required. Experience providing customer service, coordinating office operations, managing administrative processes, or supporting daily business functions preferred. Equal Employment Opportunity Statement Embry‑Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry‑Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry‑Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry‑Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school‑administered programs or activities. #J-18808-Ljbffr