Overnight Assistant Front Office Manager - Waldorf Astoria Washington DC

Job Description Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as the Overnight Assistant Front Office Manager. The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences. In this role, you will assist in managing the Overnight Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. The ideal candidate will possess at least one year of experience in a Hotel Front Office role and at least one year of Supervisory or Management experience. They must have open schedule availability to work any overnight shift as needed. Experience in a luxury hotel and managing in a unionized environment is preferred, as is familiarity with the OnQ system. Responsibilities Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards. Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience. Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth. Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions. Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards. Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience. Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment. Qualifications Strong guest service orientation with experience in a luxury hotel front office environment. At least one year of supervisory or management experience. Open schedule availability to work overnight shifts. Preferred experience in a unionized environment and familiarity with OnQ system. Benefits Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. Paid parental leave – Family matters. We offer paid leave for eligible team members, including partners and adoptive parents. Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. Mental health resources – Eligible team members can access free counseling and support through our Employee Assistance Program (EAP). Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. Financial security for your future – Our retirement plans make it easier to save for what’s next. Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. #J-18808-Ljbffr Hilton