CLIENT EXPERIENCE MANAGER - IL

Position Title: CLIENT EXPERIENCE MANAGER - IL Salary: $85,000 - $90,000 / year Job Summary As a Client Experience Manager at Waveguide, you will be responsible for audio‑visual needs in a corporate conference center and for operating daily conference room technology and services. Key Responsibilities Problem‑solve and troubleshoot presentation needs under high‑pressure circumstances and conferences. Make immediate decisions to provide clients with solutions without downtime in meetings. Supervise, motivate, and train staff; set up communication processes including daily meetings, team meetings, and communication logs. Manage own time while working within the broader IT departments of responsibility. Operate state‑of‑the‑art audio‑visual conferencing equipment including webcast and telephone conferencing. Oversee the management of daily operations for the conference rooms. Upload and display PowerPoint presentations and slide shows. Coordinate with outside vendors to successfully execute large‑scale events. Schedule equipment and staff to cover the conference and event schedule of the week ahead. Speak with other technology providers to integrate services. Track equipment inventory, controls, and SLA compliance including response time and customer satisfaction. Ensure room check inspections and regular preventative maintenance are performed on all equipment. Create proposals for new AV equipment, services, or staffing as requested or needed. Develop, evolve, compile, and complete monthly and quarterly metrics, reports, business‑case analyses, and scorecards. Identify continuous‑improvement processes for seamless customer service across both lines of business; follow up on service challenges and take corrective action. Preferred Qualifications Bachelor’s Degree preferred. Minimum of four years’ work experience in an audio‑visual manager or supervisor role. CTS Certification is a plus. Advanced knowledge of integrated AV systems, including but not limited to Tanberg, ClearOne, Extron, AT&T Connect, Cisco systems. Proactive mindset to anticipate and support changes in our business. Superior quantitative, oral and written communication and problem‑solving/strategizing skills. Highest personal integrity and ethical behavior. Exceptional customer service abilities. Competent with MS applications (Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, Outlook). Membership and participation in professional organizations. Hands‑on experience requiring both management and technical skills. Ability to move conference‑room tables and chairs and lift 50 pounds as needed. Benefits Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) EEO & Equal Opportunity Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must perform the essential functions of this position satisfactorily with or without reasonable accommodation. This job post may not reflect an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws, including relevant fair‑chance ordinances. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Waveguide maintains a drug‑free workplace. #J-18808-Ljbffr Waveguide LLC