IT Support Associate - Tech Help & Production Testing

Job Title: IT Support Associate Location: Van Nuys, CA (U.S.)

ABOUT OPTICAL ZONU

Founded in 2003, Optical Zonu Corporation (OZC) designs and manufactures high-performance digital and analog RF-over-Fiber (RFoF) transport systems supporting wireless carriers, neutral hosts, public safety networks, broadcast, satellite and government applications. OZC is a privately held U.S. manufacturer headquartered in Los Angeles, CA. Department: Information Technology Reports to: IT Manager / Production Manager Role Overview We are looking for a motivated, tech-savvy individual to join our IT team as a Support Associate. In this role, you will be the first point of contact for employees facing technical hurdles. Key Responsibilities in IT Technical Support: Provide Tier 1 support for hardware (PCs, laptops, servers, Wi-Fi access points, printers) and software (Office 365, internal apps). Ticket Management: Assist our help desk with hardware (computer, server, and networking). Document issues clearly and elevate complex problems to senior engineers. User Onboarding: Setup workstations, configure user accounts, and assist new hires with tech orientations. Troubleshooting: Diagnose and resolve basic connectivity issues, password resets, and peripheral malfunctions. Asset Tracking: Help maintain an accurate inventory of company hardware and software licenses. Key Responsibilities in Production Perform manufacturing digital test processes. Execute functional testing of product digital interfaces to ensure compliance with specifications and quality standards. Identify, troubleshoot, and document digital interface issues during production testing. Manufacturing Laser Test - Conduct incoming laser performance validation and functional testing to ensure product reliability and compliance with engineering requirements. Document test results and report any non-conformities for corrective action. Qualifications & Skills Education: High school diploma required; networking and hardware certifications or training preferred. Knowledge: Basic understanding of Windows/macOS environments and common networking concepts (IP addresses, Wi-Fi, DNS, Hardware Components). Soft Skills: Exceptional patience and the ability to explain technical concepts to non-technical users, hand‑on experience, can‑do attitude. Problem‑Solving: A natural curiosity for "how things work" and a persistence to find solutions.

COMPENSATION

Base salary: $60,000 – $75,000 Significant benefits #J-18808-Ljbffr opticalzonu