Senior Manager Payment Integrity - SCAN Temp

Senior Manager Payment Integrity

SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The job

The Senior Manager Payment Integrity manages cross functional system configuration team which supports Enrollment, Billing, Authorizations, Claims, Encounters, Member Services, Finance, Provider Data, Network Management, IT and other departments within SCAN. This role works closely with Business, IT and vendors to ensure desired outcomes are achieved.

Responsibilities include oversight of system configuration, system implementations, issue triage, issue tracking, defect remediation, adherence to change control procedures and system testing. Implements procedures to optimize system capabilities and data integrity.

You will

• Leads the coordination, validation and implementation of new payment integrity vendors.
• Develops and manages the maintenance approach to payment integrity tasks and change control procedures.
• Manages cross-functional interaction with Business, IT, and within Business Shared Services regarding development of payment integrity requirements, documentation and implementations.
• Manages response to day-to-day payment integrity related issues and issue logs including escalated research issues and coordination of appeals with the Audit and Review team.
• Supports other Business Shared Services departments as needed. Partners with IT Help Desk to support payment integrity related issue intake and resolution.
• Partners with IT to support and perform release management activities.
• Develops and maintains a library of the existing and retired configuration rules, the source of the rule, the implementation/retire date of the rule (by State and by Line of Business) and other configuration-related decisions (e.g. provider exclusions) as necessary.
• Documents supporting authority for configuration rules. Researches and recommends modifications to current policies and procedures, as needed. Prepares reports by collecting, analyzing, and summarizing information and trends.
• Attends various committee meetings regarding regulatory requirements, compliance, member and provider issues, and strategic planning.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your qualifications

• Bachelor's Degree or equivalent experience required.
• 10-12 years of related experience with a health plan, healthcare, or related industry.
• 5-8 years of leadership experience.
• IKA and/or QNXT System experience is required.
• Knowledge of HIPAA regulations and privacy laws required.
• Healthcare payment integrity experience.
• Comprehensive knowledge of the field's concepts and principles. Performs complex tasks typically following established processes.
• Leads and directs the work of other employees and has full authority for personnel decisions.
• Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.
• Leadership - Lead and inspire teams to achieve performance goals, offering guidance and support.
• Problem Solving - Strong problem solving skills.
• Communication - Strong written and verbal communication and interpersonal skills. Strong presentation skills to effectively address diverse audiences.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams) required.

What's in it for you?

• This is a temporary opportunity for a limited period of time.
• Base Wage Range: $51.06 to $73.90 per hour.
• Work Mode: Mostly Remote.
• Medical Benefits.
• Paid Sick Time.
• Excellent 401(k) Retirement Saving Plan.
• Robust employee recognition program.
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.