TikTok Shop - Middle Mile Solutions Manager

TikTok Shop - Middle Mile Solutions Manager Location: Employment Type: Regular Job Code: A107305 Responsibilities Carrier Management & Performance Own carrier operational performance across middle‑mile and linehaul networks, including service quality, compliance, and execution consistency Partner with carrier management and procurement teams to define operational expectations, SOPs, and escalation paths Identify recurring carrier issues and drive corrective actions through process changes, tooling updates, or training Support carrier onboarding, readiness reviews, and operational playbooks SOP Design & Operational Standardization Design, document, and maintain SOPs for linehaul dispatch, execution, escalation, and exception management Standardize workflows across shifts, lanes, and facilities to reduce execution variability Ensure SOPs are practical, frontline‑ready, and aligned with system capabilities Partner with operations leads to support SOP rollout, training, and adoption Frontline Feedback & System Improvements Actively gather feedback from linehaul dispatchers, dispatcher leads, and operations teams to identify pain points and gaps Translate operational issues into clear system, tooling, or process improvement requirements Partner with product, engineering, and analytics teams to design and deliver scalable solutions Validate new features or process changes through pilot programs and frontline feedback Cross‑Functional Collaboration Work closely with operations, product, engineering, planning, yard, and warehouse partners to align on network improvements Serve as the operational subject matter expert in cross‑functional initiatives impacting linehaul execution Drive alignment across teams on priorities, timelines, and success metrics Continuous Improvement & Network Health Monitor middle‑mile and linehaul performance metrics to identify trends and improvement opportunities Lead initiatives focused on improving on‑time performance, reducing dwell, minimizing service failures, and improving dispatcher efficiency Support peak readiness, surge planning, and network change management initiatives Qualifications Minimum Qualifications Bachelor’s degree in Supply Chain, Logistics, Business, Data Analytics, or related field 3+ years of experience in e‑commerce logistics, linehaul operations, or platform fulfillment Strong understanding of linehaul networks, delivery SLAs, and carrier performance management Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker) Ability to manage multiple projects in a fast‑paced, high‑growth environment Strong communication and negotiation skills with internal teams and external carriers Preferred Qualifications Experience in modern e‑commerce platforms Familiarity with TMS systems, routing tech, or linehaul optimization tools Proficient SQL or data analytics skills Job Information The base salary range for this position in the selected city is $109,440 - $198,360 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; Exercising sound judgment. #J-18808-Ljbffr Ellis Technologies, Inc.