Swim School Receptionist

Job Description

Job Description

Client Services Administrator (Part-Time)

Saguaro Aquatics – Tucson, AZ$18/hour | ~27 hours/week

Saguaro Aquatics is currently hiring Front Desk Sales & Client Services Coordinators for our two indoor aquatics facilities in Tucson. Now in our 19th year, we provide high-quality swim instruction for students ages 6 months through adult.

This role blends customer service, sales, and administrative support in a dynamic, team-oriented environment. As the first point of contact for families, you will play a key role in supporting enrollment, scheduling, and daily operations.

We offer a positive, safety-focused workplace with a state-of-the-art facility, consistent scheduling, and competitive pay. This position is well-suited for someone who enjoys working with families and is committed to delivering exceptional service.

Comprehensive hands-on, side-by-side training is provided and supported by a detailed operations manual to ensure your success.

Key Responsibilities

• Deliver a welcoming, professional experience for all clients and staff
• Promote programs and complete swim lesson enrollments (sales)
• Coordinate scheduling and communication between families, coaches, deck supervisors, and management
• Manage client accounts, registrations, and payments
• Respond to phone, email, and in-person inquiries promptly and professionally, demonstrating strong prioritization and task management skills
• Uphold company policies, procedures, and safety standards
• Resolve client concerns with professionalism and sound judgment
• Support marketing efforts and client outreach initiatives
• Support daily operations by keeping key areas tidy, reporting maintenance needs, and coordinating with vendors as needed.

Qualifications

• Bachelor’s degree required, or at least 1 year of relevant sales or administrative experience
• Strong computer skills, including Microsoft Office Suite and Dropbox
• Positive, professional attitude with strong written and verbal communication skills
• Comfortable in a fast-paced environment
• CPR/First Aid certified (or willing to obtain)
• Must pass a background check
• Saturday availability required

Schedule (~27 hours/week)

• Sunday: Off
• Monday: 10:00 AM – 3:30 PM (PIMA)
• Tuesday: 9:00 AM – 3:30 PM (PIMA)
• Wednesday: Off (required virtual team meeting from 1:30 – 2:30 PM)
• Thursday: Off
• Friday: 1:30 PM – 7:30 PM (PIMA)
• Saturday: Alternating locations
• PIMA: 9:00 AM – 6:30 PM
• THOR: 9:00 AM – 4:00 PM

Compensation & Benefits

• $18/hour starting pay
• Opportunities for significant raises tied to performance, skill progression, and leadership
• Paid training
• Bonus opportunities
• Health insurance eligibility
• Paid sick leave
• Consistent schedule
• Growth and advancement opportunities

You may also send your resume and a brief introduction email to Sarah at saguaroaquatics.com. Please include "Client Services Administrator Application" in the subject line. We look forward to hearing from you!

Saguaro Aquatics is a locally owned swim school dedicated to helping children and adults build confidence, safety, and lifelong skills in the water. Our team is passionate about creating a positive, supportive environment for families while delivering exceptional customer service and high-quality swim instruction to the Tucson community.

Company Description

Saguaro Aquatics is a locally owned swim school dedicated to helping children and adults build confidence, safety, and lifelong skills in the water. Our team is passionate about creating a positive, supportive environment for families while delivering exceptional customer service and high-quality swim instruction to the Tucson community.