Sales Support Representative 2

Job Title

Provides product, system, sales process, and contract support to internal sales teams and/or external sales partners (Independent Sales Organizations, Agent/Referral Banks and Third Party POS Vendors). Provides product support (including terminal, software, value add products) which includes feature functionality, live demonstrations as well as system integration and development tools. Assists sales staff in identifying the appropriate contract for new merchant relationships. Researches and resolves compensation issues for both internal and external sales staff. Processes third party certification requests as well as validating certified vendors on the platform. Maintains internal websites with current information on card schemes and pricing, and notifies sales teams of changes.

Basic Qualifications - High school diploma or equivalent - Typically two or more years of related experience

Preferred Skills/Experience - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proven customer service/relations skills - Effective interpersonal, verbal and written communication skills - Some knowledge of the Payments Industry, product and system knowledge helpful

This role is a hybrid position and requires to be in the office 60% in the Atlanta office: 2 Concourse Pkwy NE, Atlanta GA 30328

Hours 8:00am to 5:00pm Eastern.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.63 - $34.18