Vice President, Customer Success
BEHAVIORALLY, Inc.
Why This Role is Exciting At Behaviorally, you'll do more than drive business-you'll shape the future direction of our company and the industry. As a senior leader, you'll steer multi-million-dollar client partnerships, influence corporate strategy, and build our reputation as the global authority in shopper insights. This role offers:
- Strategic Influence: Collaborate with leaders at the world's most influential CPG and FMCG brands.
- High-Level Impact: Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy.
- Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a culture of excellence and innovation.
- Recognition: Build your presence as a thought leader in shopper and packaging insights while shaping the company's strategic direction.
- Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off.
- Build and expand executive-level relationships with senior decision makers at top global brands.
- Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
- Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).
- Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
- Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.
- Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally's long-term direction.
- Build an industry presence as a recognized voice in shopper and packaging insights.
- 9+ years of experience in market research with proven success driving revenue growth.
- Strong leadership skills with a track record of mentoring and developing high-performing teams.
- A commercial mindset with experience delivering growth across multiple research methodologies and solutions.
- Excellent communication, storytelling, and relationship-building abilities.
- A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments
Vacancy posted 4 days ago
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