Project Coordinator

Experienced Project Coordinator – Facility Maintenance / Construction Services Company: SERVCON Location: Charlotte, NC 28269 Compensation: $48,000.00 - $52,000.00 Base salary commensurate with experience, plus bi-weekly performance incentives tied to service execution, KPI management, communication, documentation, and financial performance. On Target earning range: $70,000.00 - $80,000.00 SERVCON is hiring experienced Project Coordinators / Service Managers to manage nationwide commercial facility maintenance projects from ticket intake through contractor coordination, client communication, job completion, documentation, and invoicing. This is a fast-paced, desk-based project management role for someone who can own high-volume, multiple jobs, communicate clearly, protect margin, and drive work to completion. What you own: Independent Project Lifecycle Oversight: Manage the full scope of assigned commercial facility projects from initial ticket vetting and scope validation to contractor coordination and final project delivery. 360° Stakeholder Communication: Lead continuous, proactive communication across service contractors, internal Key Account Managers (KAMs), and high-level client contacts to ensure seamless updates throughout the project lifecycle. Contractor Sourcing & Compliance: Strategically source and vet service contractors, ensuring all external partners meet rigorous brand compliance, insurance, licensing, and documentation standards. Safety & Brand Protection: Evaluate potential risks throughout the job lifecycle, exercising immediate authority to address issues or halt projects to protect the customer, contractors, and site environment from safety hazards. Project Mobilization & Quality Assurance: Review and authorize job approvals to service contractors prior to the start of work, ensuring all safety, logistical, material, and operational requirements perfectly align with customer expectations. Rigorous Project Documentation: Oversee the organization and integrity of digital project archives, ensuring all critical assets—including site photos, purchase orders, permits, and specifications—are meticulously tracked. Emergency On-Call Support: Actively participate in the company’s emergency on-call services (EOCS) rotation to support our clients with critical, urgent needs during evenings, weekends, and holidays. What makes someone successful: Strong critical thinking, problem-solving, and time management skills They can manage many moving parts without losing details. They communicate before being asked. They can push vendors without damaging relationships. dedicated focus on client satisfaction They understand urgency, documentation, margin, and client trust. exceptional organizational capabilities They are comfortable with ambiguity and can make sound judgment calls. Self-motivation with rigorous attention to detail They are tech-capable in Google Drive, Gmail, Sheets, Calendar, Chrome, and Google Earth Pro Experience Requirements & Qualifications Experience: 2+ years of experience coordinating work orders, facility maintenance, construction projects, service contractors, vendors, or multi-site property work Experience managing multiple open jobs, timelines, customer updates, vendor follow-up, documentation, and issue escalation. Comfort negotiating pricing, reviewing quotes, tracking job costs, and protecting margin. Experience working with SLAs, customer portals, service tickets, purchase orders, NTEs, or similar operational controls preferred Experienced in managing through vendor friction, documentation discipline, high-volume workloads, and Emergency Service rotation References: Must be able to provide 3 manager references at the time of application. What We Offer Comprehensive Benefits: Robust package including Health, Dental, and Vision insurance. 401(k) plan Paid Time Off (PTO). Continual Education: Ongoing training and professional development to help you excel in your career. Unmatched Culture: A fun, collaborative, open-concept work environment—complete with a dog-friendly office. About SERVCON SERVCON is a dynamic, rapidly growing Facility Maintenance and Management Company. We provide top-tier, nationwide project management and service dispatch for commercial properties, partnering with an elite network of dedicated service contractors. As a privately owned business, we take immense pride in our vibrant workplace culture and are deeply committed to investing in the long-term career growth, education, and development of every team member. We operate on 360 Service—always taking deliberate action to create value for the next person. If you are looking for a demanding yet deeply fulfilling role where your contributions have an immediate, tangible impact on client success, you belong on our team. #J-18808-Ljbffr SERVCON