Home Loans Collector - Bilingual (English/Spanish)

We are seeking a Home Loans Collector for the Home Loans Department in New Orleans, LA. This role manages delinquent mortgage accounts and supports loss mitigation, foreclosure processing, charge‑offs, and REO disposition. As an individual contributor, the Collector handles inbound/outbound collection calls, documents member interactions, prepares correspondence, recommends foreclosure actions, resolves or escalates member issues, and follows established procedures to remediate defaulted loans. The position requires strong knowledge of mortgage delinquency workflows and a collaborative, solutions‑focused approach. Highlights Resolve member delinquencies while delivering exceptional service and strengthening relationships. Support loss‑mitigation efforts, delinquency management, and charge‑off standards with accuracy and consistency. Contribute to continuous improvement by helping refine processes and supporting team operations. Promote a positive, values‑driven team culture with strong collaboration and morale. Participate in cross‑training, backup support, and annual development to expand skills and capabilities. Maintain thorough, compliant documentation in FICS MS and Episys to ensure clear and reliable account records. Experience Required Collections experience Loss Mitigation experience Preferred 1-2 years mortgage collections experience preferred 1-2 years loss mitigation experience preferred Education Required High School Diploma Preferred Some college Skills & Knowledge Required Must have strong computer skills with an emphasis on Microsoft Word, Excel, Outlook and the ability to use basic office equipment. Ability to work as a productive and efficient team member while following directions to meet pressing deadlines. Demonstrate the ability to manage multiple tasks well. Demonstrate a high degree of competency in mathematical and reasoning skills. Strong verbal communication and negotiation skills. Must be fluent in both English and Spanish. Preferred Knowledge of servicing guidelines, general understanding of residential mortgage lending guidelines, State of Louisiana Real Estate Lending Laws, applicable compliance regulations, and regulatory agency rules which govern residential real estate servicing. Knowledge of mortgage collections, loss mitigation and foreclosure processes. Schedule: Default is Monday-Friday, 8:30 am-5:30 pm Paygrade: 1CA The expected pay range for this position is $23.78 to $24.76 per hour. Bonus opportunity up to 4% Employees are eligible for a comprehensive benefits package, including: Medical, dental, and vision insurance Pension Paid time off and company holidays Tuition reimbursement Job Location: This position is onsite based in New Orleans, LA. Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role. Applicants must be currently authorized to work in the United States on a full‑time basis. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Credit Human