HR Call Center Specialist I

: Additional Information About the Role

• Awesome opportunity to work in a remote call-center role that operates within regular business hours M-F.
• We are looking for someone who is passionate and technically skilled in customer service possessing excellent communication skills both verbal & written.
• The ideal candidate will have experience within a fast paced, high call volume environment which utilizes ticketing technology.
• As the first point of contact for all HR inquires, our team members are equal parts resourceful, problem solving, caring, detail oriented and collaborative.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications Role Purpose

Manage HR programs to provide excellent end to end support, with a focused on streamlining processes, automation and development of standard work.

Responsibilities

• Demonstrates broad, generalist knowledge of HR/team programs, such supporting the Employee Service Center (answering questions, directing employees to resources), Data Management (ensure clean, accurate data, including maintenance and update) or Disability and Leaves Management (Managing process for employees on leaves.)
• Develops productivity skills by learning and refining working style and time management.
• Builds expertise utilizing team tools, resources and processes to streamline processes, automate and develop standard work for the team.
• Performs well-defined tasks to completion
• Displays communication skills, sharing progress on tasks with team as well as requesting and accepting feedback to find improvement opportunities.

Minimum Requirements Education

• High School Diploma or GED

Experience

• <2 years

Preferred Requirements Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

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• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer