Customer Service Rep
$16.9 - $23 per hourLincare Holdings
Job Title
Offering $16.90 to $23 per hour
Job Description
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Functions
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Assesses customer need for additional products/services
- Assesses customer compliance with physician orders
- Answers questions and provides customer education regarding products/services
- Documents calls in computerized record keeping system
- Enters customer orders in computerized system
- Verifies and updates demographic information such as address and telephone number in computerized records
- Read and analyze documents such as patient orders AND help processing of new orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
Education & Experience:
- High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
- Computer entry required
- Must meet any licensing requirements necessary for specific location
Physical Demands:
This employee must occasionally lift and/or move up to 50 pounds.
Vacancy posted 2 days ago
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