Key Account Manager

Join Our Team and Help Us Build a Stronger, Safer, Better World

At Bakelite, you'll help us create a better tomorrow with sustainable and innovative chemistry today. We're Everywhere. Everywhere you look, you'll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world's most challenging demands.

Key Account Manager (KAM): The Impact You'll Have On The Organization and World

• You will be a culture creator, through cross-functional collaboration and leadership, as our KAM will have a unique opportunity to enhance the day-to-day experience of the Bakelite team.
• You'll enhance customer satisfaction, through your personalized service and effective problem-solving, and ensure clients receive the best possible experience, fostering loyalty and trust.
• You will add value and grow market share through identification, business development and closure of leads with new and existing customers.
• You'll promote innovation by understanding client needs, market trends, influence product development and improvements, and drive innovation within key consumer industries.
• You will support sustainable practices by being an advocate for and implementing environmentally friendly solutions and practices, promoting sustainability across several industries.

It's Better with Bakelite: Our Commitment Back to You

• You'll Help Shape Our Future. As a Bakelite associate, you're part of a diverse, global population creating the next generation of the company and we expect you to put your fingerprint on it.
• We Champion Our Associates. At Bakelite, you don't just climb the career ladder you pave your personal path through continued learning and development.
• Together, We Will Protect the Planet. From our processes to our products, we are focusing on the opportunities that both grow our profitability as a company, and improve and protect the planet.
• Safety is a Core Value. At Bakelite, safety is a 24/7 mindset. We are all safe today to ensure we are able to show up tomorrow for our families and friends, for each other and for our communities.
• We Care. Plain and simple, we care about our associates. From the top on down, we place a high value on our culture and the associate experience. We offer competitive compensation, robust benefits and support our associates every step of their career.

What Does a Typical Day Look Like? Here are your primary responsibilities:

• Collaboration: Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients.
• Client Relationship Management: Build and maintain strong, customer centric relationships with key strategic accounts. Foster multi-level relationships between Bakelite and customers. Contract with strategic customers.
• Account Growth: Identify opportunities for growth within the market, as well as existing accounts, and develop strategies to capitalize on them. Develop key account plans for review with commercial team and leadership.
• Sales and Revenue: Achieve sales targets and drive revenue growth through effective account management, managing market dynamics against Bakelite needs and capabilities.
• Pricing Excellence: Accountability for timely price updates and communication, collaboration with sales coordinators, customer excellence, and supply chain, and execution on pricing initiatives to meet business plans.
• Market Analysis: Stay updated on industry trends, market conditions, and competitor activities to provide strategic insights.
• Problem Solving: Address client issues and concerns promptly and effectively, ensuring high levels of customer satisfaction. Responsiveness is critical.

What is Needed to be Successful in this Role (Required Skills/Abilities):

• B.S. Degree (Chemistry, Engineering, Biology, or Business) minimum requirement.
• Minimum 8 years of industrial chemical sales, procurement or marketing, or a technical background with emphasis on Industrial Chemical markets.
• Must have demonstrated evidence of a high degree of productivity and have a high level of knowledge/skills in the commercial field and technical fields.
• Ability to work well independently to achieve objectives and goals, while also forging connections with remote work groups.
• Experience with contracting, negotiating both internally and with the customer.
• Good interpersonal communication and desire to be a part of a team.

• Account or Commodity Management, including negotiations experience.
• Application knowledge.
• Value quantification experience.
• OEM & fabricator company experience in resin and chemical intermediate markets.
• Training in finance and marketing.
• Commercial experience with lean methodology.

Are you ready to help us build a better tomorrow and put your fingerprints on the world? Apply for this exciting opportunity, and learn more about our hiring process, insights from our global associates, our robust benefits and more.