Sr. IT Support Specialist (Temp)

At Personalis, we are transforming the active management of cancer through breakthrough personalized testing. We aim to drive a new paradigm for cancer management, guiding care from biopsy through the life of the patient. Our highly sensitive assays combine tumor-and-normal profiling with proprietary algorithms to deliver advanced insights even as cancer evolves over time. Our products are designed to detect minimal residual disease (MRD) and recurrence at the earliest timepoints, enable selection of targeted therapies based on ultra-comprehensive genomic profiling, and enhance biomarker strategy for drug development. Personalis is based in Fremont, California.

The Sr. IT Support Specialist will provide all levels of support for our corporate IT operations including executive (C-level) staff. We are seeking candidates who pride themselves on excellent customer service techniques, troubleshooting skills and who possess a desire to learn and implement new technologies in a rapidly growing environment.

Responsibilities:

• Image and support Windows and MacOS laptops.
• Respond to service desk requests and support tickets, emails and calls.
• Troubleshoot tier one, two and three IT Support issues and assist junior IT personnel.
• User and group management in Active Directory and in OKTA IdP.
• Respond to and troubleshoot any infrastructure outages.
• Support and maintain email and teleconferencing systems and clients.
• Respond to and maintain anti-virus and patch management systems.
• Maintain inventory for hardware and software.
• Maintain accurate and comprehensive documentation and standard operating procedures.
• New hire onboarding and termination offboarding of employee user accounts.

Requirements:

• 5+ years in enterprise systems support of work from home, onsite and remote users, or equivalent combination of education and experience.
• Knowledge and experience troubleshooting both Windows and MacOS operating systems in a corporate environment.
• Understanding of basic networking fundamentals - DNS, DHCP, IP address resolution, etc.
• VPN and multi-factor configuration and troubleshooting.
• Experience utilizing Jamf for MacOS system deployment and maintenance.
• Video conference management for Google Meet and Zoom..
• Google Workspace enterprise support.
• Experience supporting executive and C-level staff.
• Basic understanding of virtual environments.
• Can lift and carry 50 lbs. up a flight of stairs.

Preferred:

• Bachelor's degree in computer-related field.
• Knowledge of Cisco Meraki switch and wireless infrastructure.
• Experience working in a laboratory environment.

The hiring range for this position is $36 to $44 per hour. This shift is eligible for an additional shift premium.

Personalis is an equal opportunity employer and is committed to the full inclusion of all individuals. As part of this commitment, Personalis will ensure that persons with disabilities are provided with reasonable accommodations. If you need an accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your recruiter know, if/when they contacts you.

Protecting Our Candidates: At Personalis, we value your security. Please note that all official correspondence from our team will come exclusively from @ personalis.com email addresses. We will never ask for personal financial information or conduct interviews over text or chat platforms. If you receive a suspicious request, it is likely a scam. We are committed to a safe recruitment experience and actively work with authorities to investigate and prosecute cyber crimes targeting our community.

Personalis is an Equal Opportunity for Employer/Minorities/Females/Veterans/Disabilities.

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