IT Support Specialist

IT

Requirements

Key Responsibilities and Duties

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers. Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Qualifications & Skills Needed

• A bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

Abilities

Attention to detail

Take ownership of assigned task and complete in a timely manner Integrity

Demonstrate ability to interact well with others and follow instructions

Flexibility and ability to adjust to sudden changes in operational goals

Ability to read and write, comprehend basic checklists, forms or other documents Understanding of good documentation practices Ability to follow oral and written directions

Must be able to stand, walk, use hands to handle objects, or reach with hands and arms, climb ladders, kneel, crouch

Must be able to lift and move items up to 50 lbs. unassisted while using safe lifting techniques

RK Qualities

• Adherence to all RK Safety, Quality, ISO and HR policies and standards

Material Handler I (Mon - Fri 8:00 AM - 4:30 PM)

Fremont, CA

The function of a Material Handler is to process parts through the organization both physically and through the Warehouse Management System for record keeping. Material Handlers handle a variety of materials and products. The Material Handler also operates forklifts, pallet jacks, and other machinery to move items, or signals machine operators to move materials onto and off trucks and load docks. They are also expected to keep inventory, loading areas, and machinery clean.

Requirements

Key Responsibilities and Duties

• Use hand trucks, dollies, pallet jacks and other motorized equipment to move material or freight in the warehouse-storage facility
• Unload customer products as they come inbound
• Load product that is being processed for outbound
• Weigh products and take measurements (DIMS)
• Receive, unpack, check, and verify product to ensure accuracy
• Process receiving exceptions as needed
• Use handheld RF tools to receive, pick, stock check, and ship products into WMS
• Conduct stock checks, part number verification, Cycle Counts, support physical inventory
• Pack, re-pack and wrap products for shipping and storage
• Consolidate partial pallets into full pallets for location and inventory consolidation
• Label parts as needed during receipt, put away, picking or shipping process
• Pick parts for order fulfillment, shipments, scrap requests, etc.
• Strap/unstrap or open pallets, boxes or crates as needed
• Stage completed orders or shipments in staging area
• Ensure that orders and shipping material are accompanied with proper delivery documents: Revised BOL, packing slip, manual tag, etc.
• Inform lead/supervisor in a timely manner about OSD (overages, shortages & damage) found while picking orders or shipments
• Check QB to ensure timely and accurate responses to inquiries
• Process RAM to ensure efficient and accurate handling of materials
• Verify incoming shipments for accuracy and completeness
• Place materials in variance, ensuring proper categorization and tracking
• Process materials for shipment to BELFOR, coordinating logistics and documentation
• Ensure compliance with all company policies and procedures
• Follow all workplace safety regulations and guidelines
• Executes department specific documentation processes including bill of lading verification, inventory reconciliation, and warehouse management system data entry to support inbound, outbound, and internal material handling operations
• Perform housekeeping tasks to maintain a clean and safe work environment
• Occasional use of hand tools and/or power tools
• Cross-train as needed to learn other warehouse functions
• Other duties and tasks assigned as needed

Abilities

• Detail oriented with a high sense of accuracy
• Able to identify safety hazards or compliance concerns and use good judgement and company policies to evaluate and plan the next step
• Shows honesty, accountability, and reliability in all tasks. Follows company policies, handles materials responsibly, and maintains trust by doing the right thing even when unsupervised
• Demonstrate the ability to interact well with others and follow instructions
• Able to work independently and take ownership of assigned tasks
• Flexibility and ability to adjust to sudden changes in operational goals
• Must be able to stand, walk, use hands to handle objects, or reach with hands and arms, climb ladders, kneel, and crouch
• Must be able to lift and move items up to 50 lbs. unassisted while using safe lifting techniques

Qualifications & Skills Needed

• High school diploma or equivalent preferred
• 0-2 years’ Warehouse and Logistics experience
• 1- 2 years’ forklift experience preferred
• Willingness to learn and apply LEAN principles, including 5S and 7S methodologies; training provided
• Great communication skills
• Understanding of logistics, shipping, receiving, and standard work instruction protocols
• Strong math and writing skills
• Basic computer skills with knowledge of Word, Excel, and Outlook
• Prior experience with Inventory control preferred.
• Excellent time management

RK Qualities

• Adherence to all RK Safety, Quality, ISO and HR policies and standards.

RK Logistics Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if RK Logistics Group is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

RK Logistics Group is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate in employment decisions or practices based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status under applicable federal, state, or local laws.