Hotel Assistant General Manager

Job Description

Job Description

Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.

Reports to: General Manager

Resides on Property

After hours work required

Job Summary: The Assistant General Manager (AGM) oversees daily activities on hotel property, including but not limited to front desk operations, guest service, reservations, concierge, and beach activities. Oversees property maintenance and appearance. Resides on the hotel property and responds to emergencies in the absence of the General Manager.

Duties and Responsibilities include (but not limited to):

• Works to enforce policies and directives issued by the General Manager’s office
• Acts as a liaison between department heads and administration. Works closely with F&B and maintenance to meet objectives
• Creates and reviews daily assignments
• Focuses more energies towards FOH operations, dealing more with guest relations and human resources – assures service standards are being met
  Lead and directs the work of others
• Resolves customer complaints and concerns
• Scheduling of front office, activities, marine
• Handles hiring, coaching and counseling of front office, activities, and marine division
• On call duties. Nighttime / weekend presence. After hours emergencies
• Knowledge of infrastructure – generators, water pumps, sewage treatment
• Knowledge of front desk, reservations, F&B
• Works closely with General Manager and Managing Director to ensure company goals are met

Qualifications:
Qualifications include:

• Bachelor's degree or equivalent experience in the Hotel and Hospitality Industry preferred.
• Have knowledge of service and food and beverage, generally involving at least 5 years of management experience
• Ability to work well in a team environment
• Exceptional leadership skills
• Excellent written and verbal communication skills
• Possess excellent basic math skills and have the ability to operate a cash resister or POS system
• Proven skills – required for each department
• Must be able to read, write, speak and understand primary language used in work place

Physical Requirements:

• Be able to work in a standing position for long periods of time (up to 10 hours)
• Be able to reach, bend, stoop and frequently lift up to 50lbs
• Be able to work up to 50 hours a week as needed