Administrative Assistant

Responsibilities Provide day-to-day administrative support to senior leadership and CARES program operations Complete routine data collection, review, correction, and reporting Coordinate reports related to crisis line performance improvement and service delivery Support billing, invoicing, and expense tracking Coordinate and schedule meetings, conferences, trainings, and related activities Assist with call review quality assurance completion and reporting Troubleshoot non-emergent program issues and route concerns to appropriate CARES staff Receive, respond to, and route email correspondence and inquiries appropriately Maintain shared drive files, documents, and program materials Coordinate procedures for new hire orientations and annual CARES employee trainings Assist with special projects related to behavioral health crisis line operations Support employee engagement processes in collaboration with Human Resources Assist with recruitment-related procedures, including candidate identification, documentation collection, reference check coordination, and onboarding support Help educate newly hired employees on HR policies, internal procedures, and program expectations Participate in the development of organizational guidelines and procedures Stay current with HR trends, best practices and program-related administrative needs Perform additional duties as assigned Requirements High school diploma or GED required Bachelor’s degree preferred Previous administrative, HR assistant, project coordination, or related experience preferred Experience supporting human resources procedures, onboarding, documentation, reporting, or administrative process management preferred Experience or knowledge related to behavioral health, crisis line services, child welfare, or human services is a plus Ability to work the scheduled hours of Monday through Friday, 5:00 AM – 1:30 PM Ability to work remotely while remaining responsive, organized, and accountable Ability to come into the office as needed Strong written and verbal communication skills Excellent organization, follow-through, and attention to detail Collaborative mindset and ability to work effectively with leadership, staff, HR, and internal teams Strong problem-solving skills and ability to route issues appropriately Complete knowledge of Microsoft Office programs Advanced knowledge of spreadsheet and word processing software required Ability to type 40 words per minute Ability to read, analyze, and interpret management reports and documents Ability to communicate professionally in meetings and group settings Certifications & Qualifications high school diploma GED Bachelor’s degree #J-18808-Ljbffr