Assistant Studio Manager

The Gleamery is reinventing modern dentistry. We've built a national brand that makes dental care something people actually look forward to - combining spa-like studios, leading-edge technology, and hospitality-driven experiences to deliver preventive and cosmetic dental care at the highest level. From comprehensive exams and professional cleanings to teeth whitening, GleamTox, and our signature GleamFit clear aligners, we're redefining what's possible in oral health and aesthetics. With studios expanding across southern California, we're looking for leaders ready to grow with us and help build something exceptional. As an Assistant Manager at The Gleamery, you'll play a critical role in studio operations - driving guest satisfaction, team performance, and operational excellence. Reporting directly to the Studio Manager, you'll lead the Care Coordinator team, support clinical operations, and serve as a key partner in executing our studio's vision. This role is for someone who thrives in fast-paced environments, leads with heart, and wants to make a real impact. Operational Excellence Oversee daily studio operations including opening/closing procedures, appointment scheduling, inventory management, and facility maintenance Ensure compliance with safety, security, and operational protocols across all guest touchpoints Develop and maintain standard operating procedures and checklists to uphold the highest standards of cleanliness, organization, and guest care Monitor quality assurance across scheduling, communications, studio environment, and service delivery Coordinate with vendors and Support Office to resolve maintenance issues and operational needs promptly Guest Care Deliver exceptional guest experiences at every touchpoint - greeting guests, answering inquiries, scheduling appointments, assisting hygienists chairside, processing transactions, and resolving concerns Identify opportunities to enhance guest satisfaction, loyalty, and retention through personalized service and attention to detail Ensure every guest interaction reflects The Gleamery's brand values and commitment to excellence Support guest appreciation initiatives, special events, and programming to drive engagement and brand awareness Handle guest complaints with professionalism and empathy, following company procedure and documentation standards Support other Los Angeles Gleamery locations as need Lead, mentor, and inspire the Care Coordinator and Clinical teams to perform at their highest level Provide ongoing coaching, feedback, and performance management to drive employee engagement and development Foster a culture of accountability, collaboration, open communication, and continuous improvement Train and onboard new team members on guest service protocols, studio procedures, and product knowledge Create an environment that supports employee well-being, professional growth, and excellence Revenue Growth Support conversion of GleamFit and other consultation outcomes, coaching your team on the clinical benefits that move guests from interested to committed Support efforts to drive revenue across packages, a la carte treatments, and retail sales Optimize scheduling to maximize production and ensure seamless guest flow Help increase rebooking rates while minimizing cancellations and no-shows Execute upselling and cross-selling strategies to enhance guest value and studio performance Collaborate with the Studio Manager and Support Office on revenue-generating initiatives and sales strategies Engage in community marketing and partnership building, attend off-site events Performance Tracking Monitor key performance indicators (KPIs) related to guest satisfaction, appointment efficiency, team performance, and revenue Analyze data to identify trends, areas for improvement, and opportunities to enhance operations Develop and implement action plans to address performance gaps and drive continuous improvement Demonstrate ability to articulate variances in performance versus targets and take corrective action Partnership With Studio Manager Serve as a trusted deputy to the Studio Manager, supporting decision-making, problem-solving, and strategic execution Act as the primary point of contact for internal and external communications related to guest and team experience Collaborate cross-functionally with Hygiene, Marketing, and Support Office teams to ensure alignment and deliver seamless experiences Test and launch new initiatives, tools, and processes aimed at improving guest experience and studio operations Provide feedback from the front lines to inform company-wide improvements and innovations Qualifications Previous experience in a leadership preferably in hospitality, wellness, or healthcare Proven ability to lead, motivate, and develop high-performing teams Exceptional communication and interpersonal skills with the ability to connect with guests, team members, and stakeholders Strong organizational and time management abilities with keen attention to detail Ability to multitask and perform effectively in a fast-paced, dynamic environment Commitment to upholding The Gleamery's values of excellence, integrity, and guest satisfaction Passion for building something meaningful and contributing to a growing national brand Comp: $25-$27/hr Bonus opportunities available Paid time off 401(k) Opportunity to grow with a rapidly expanding company Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device #J-18808-Ljbffr