Customer Service Representative

Job Description

Job Description

Customer Service Representative I’s are dedicated to delivering exceptional customer service to both internal and external clients. They leverage comprehensive knowledge of all company products and programs to address inquiries effectively. Additionally, they foster clear and efficient communication with fellow team members within the customer service department, ensuring seamless collaboration and support.

We are seeking individuals who are driven by personal goals and ambition, with a strong desire to continuously improve themselves. We value employees who are proactive in their professional development and are eager to grow within our organization.

Primary Duties:

• Maintain a positive, empathetic, and professional demeanor when interacting with customers at all times.
• Respond promptly to customer inquiries and requests via various communication channels.
• Provide accurate and timely information regarding customer order status and product knowledge.
• Process customer orders, changes, and returns following departmental policies and procedures.
• Answer incoming calls, assist customers with quoting, order entry, order processing, invoicing, and maintain comprehensive record-keeping.
• Answer incoming calls, assist customers with quoting, order entry, order processing, invoicing, and maintain comprehensive record-keeping.
• Ensure proper handling and filing of sensitive materials and records in accordance with established internal controls.
• Provide timely feedback to management regarding service failures or customer concerns.
• Work closely with the sales team to meet and exceed customer service expectations.
• Contribute to team efforts by achieving related goals and objectives as assigned.

Requirements:

• Proficient in Accounting/Transaction software such as SAGE100 & SAGE CRM.
• Strong command of the Microsoft Office Suite.
• Exceptional verbal and written communication skills with a high level of confidence.
• Creative problem solver with the ability to resolve critical issues.
• Skilled in multitasking and adept at managing conflicts within the business environment.
• Actively engaged in company development plans with a strong dedication to work.
• Capable of working both independently and collaboratively within a team.
• This is a full-time position.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. This job requires the employee to lift at least 50 pounds infrequently.

** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.