Director of Practice Operations

Job Description

Job Description

POSITION SUMMARY

The Director of Practice Operations is responsible for leading the operational integration, stabilization, and ongoing performance management of acquired primary care practices within the organization’s fully owned, Single-TIN model. Reporting directly to the President, this role is the primary operational bridge among the M&A team, executive leadership, MSO functional teams, clinical leadership, and acquired practices.

The Director owns execution from pre-close readiness through Day 1, 30/60/90-day integration, and steady-state operations. Following integration, the role provides ongoing leadership to ensure each practice performs at a high level across patient access, provider productivity, staffing, patient experience, financial performance, quality, risk adjustment, care gap closure, utilization, and total cost of care within a Full-Risk Value-Based Care model.

PRIMARY RESPONSIBILITIES

1. Practice Acquisition & Operational Integration

• Serve as the operational lead for newly acquired primary care practices, partnering closely with the President, M&A team, clinical leadership, Finance, HR, IT, Compliance, Contracting, Revenue Cycle, Credentialing, and other MSO functions.

• Build and manage comprehensive pre-close, Day 1, 30/60/90-day, and post-integration operating plans with clear workstreams, owners, milestones, dependencies, and escalation paths.

• Coordinate operational due diligence and readiness across staffing, provider schedules, patient access, EHR/technology, billing and revenue cycle, payor enrollment, credentialing, compliance, vendors, facilities, clinical workflows, and value-based care requirements.

• Identify operational risks and integration gaps before close; establish mitigation plans and ensure issues are resolved without disrupting providers, staff, or patients.

• Lead change management, communications, and workflow standardization as acquired practices transition into enterprise systems, policies, reporting, and management structures.

• Provide concise integration reporting to the President and executive leadership, highlighting milestones, risks, unresolved issues, decisions required, and overall readiness.

2. Post-Integration Practice Leadership

• Assume operational oversight following integration and drive the transition from integration mode to stable, high-performing day-to-day operations.

• Establish consistent operating standards across owned practices while appropriately adapting to local market and practice needs.

• Lead regular operating reviews with practice managers and physician leaders covering operational, financial, clinical, quality, and value-based care performance.

• Identify underperforming locations or workflows and develop measurable corrective action plans with defined owners and timelines.

• Build scalable operating infrastructure and management processes that support continued acquisition and growth of the fully owned practice portfolio.

• Maintain strong relationships with employed physicians and practice leadership to support engagement, retention, accountability, and organizational alignment.

3. Full-Risk Value-Based Care Performance

• Ensure owned practices operate effectively within Full-Risk Medicare Advantage and other value-based care arrangements, translating enterprise goals into practice-level workflows and accountability.

• Partner with Population Health, Clinical Operations, Quality, Risk Adjustment, Finance, Analytics, and Medical Leadership to improve practice performance.

• Drive execution on Annual Wellness Visits, HCC documentation and chronic-condition reassessment, HEDIS/Stars care gap closure, preventive screenings, medication adherence, transitional care, high-risk patient management, and avoidable utilization reduction.

• Improve referral management, specialist coordination, emergency department and inpatient utilization, readmissions, and total cost of care performance.

• Ensure providers and practice teams understand performance expectations, patient-level opportunity lists, dashboards, and required workflows.

• Embed value-based care activities into routine patient care rather than treating them as separate administrative initiatives.

4. Day-to-Day Practice Operations

• Provide leadership and oversight for daily operations across assigned primary care practices, including staffing, scheduling, patient access, clinical support workflows, and resource allocation.

• Optimize provider templates, appointment availability, same-day access, patient throughput, schedule utilization, and provider productivity.

• Oversee front-office and back-office performance, including registration, referrals, authorizations, documentation, patient communications, and follow-up.

• Partner with Revenue Cycle to improve charge capture, coding, clean claims, denials, collections, and other workflows affecting practice economics.

• Partner with HR on workforce planning, recruitment, onboarding, retention, employee relations, performance management, and leadership development.

• Ensure facilities, equipment, supplies, vendor relationships, and technology support safe, reliable, and efficient practice operations.

• Develop, implement, and maintain standardized operating procedures across the practice portfolio.

5. Provider & Team Leadership

• Serve as a trusted operational partner to physicians and advanced practice clinicians while maintaining clear accountability for organizational standards and results.

• Lead physician and staff onboarding into the organization’s operational, clinical, technology, and value-based care infrastructure.

• Coach and develop Practice Managers and other operational leaders; establish clear roles, scorecards, performance expectations, and follow-through.

• Remove operational barriers affecting provider productivity, employee effectiveness, patient experience, and clinical performance.

• Promote a culture of ownership, service excellence, collaboration, continuous improvement, and patient-centered care.

6. Financial & Performance Management

• Partner with Finance to develop and manage practice budgets, forecasts, staffing models, and performance targets.

• Monitor revenue, operating expense, labor cost, provider productivity, patient volume, revenue cycle metrics, and practice contribution margin.

• Identify opportunities to improve efficiency, reduce unnecessary expense, optimize resource deployment, and strengthen practice profitability.

• Balance traditional practice economics with the broader clinical and financial requirements of risk-based contracts.

• Develop business cases and recommendations for staffing, facilities, technology, and other operational investments.

7. Compliance, Quality & Patient Experience

• Ensure practice operations comply with applicable federal and state requirements, CMS standards, organizational policies, privacy requirements, and payor obligations.

• Partner with Compliance, Quality, and Clinical Leadership on documentation, coding, audit readiness, patient safety, and regulatory or payor reviews.

• Monitor patient complaints, service recovery, satisfaction trends, and access barriers; implement improvements that strengthen patient experience and continuity of care.

QUALIFICATIONS

Required

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, Finance, Operations, or a related field.

• 7+ years of progressive healthcare operations experience, including substantial responsibility for physician practice or ambulatory operations.

• Demonstrated experience managing multi-site primary care or physician practices.

• Strong knowledge of staffing, scheduling, patient access, provider productivity, revenue cycle, referrals, authorizations, and clinical practice workflows.

• Proven ability to lead complex operational initiatives involving multiple departments and stakeholders.

• Strong physician relationship-management, financial, analytical, and performance-management capabilities.

• Ability to operate effectively in a high-growth, fast-changing environment with significant accountability for execution.

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!