Revenue Cycle Management (RCM) Support

divh2Revenue Cycle Management Support/h2pRevenue Cycle Management (RCM) contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patients account balance is zero./ppWork Schedule/ppFully Onsite in Twinsburg, OH/pp8:30 AM to 5:00 PM ET, Monday to Friday/ppJob Summary/ppThe Revenue Cycle Management (RCM) Support role provides critical onsite administrative and quality support to remote RCM Analysts by ensuring hard copy claims and appeals are accurate, complete, and mailed correctly to insurance companies. This role serves as a quality checkpoint before claims and appeals are sent out, helping prevent denials caused by documentation or data mismatches./ppThis position handles physical mail, document scanning and indexing, validation of claims, appeals, and Explanation of Benefits (EOBs), and works closely with remote analysts and supervisors to resolve discrepancies. Accuracy, attention to detail, and comfort working with sensitive PHI are essential in this role./ppResponsibilities/pulliProvide onsite administrative support for the Revenue Cycle Management (RCM) team, including support for remote RCM Analysts/liliReceive, open, sort, and distribute inbound and outbound mail related to claims, appeals, and billing documentation/liliPerform quality checks on hard copy claims and appeals by validating information against EOBs to ensure dollar amounts, claim details, and documentation align/liliIdentify discrepancies (e.g., mismatched claim amounts, incorrect documentation) and route issues back to the appropriate remote analyst or supervisor for correction/liliPrepare and mail corrected claims or appeal documentation to insurance payers, including rebilled claims when needed/liliScan, index, and upload documents into OnBase and other document management systems/liliComplete indexing and maintain accurate document workflows to support timely processing/liliEnsure all required tasks are completed accurately and within established service level agreements (SLAs), quality, and productivity standards/liliAdhere to compliance, quality, and PHI handling guidelines at all times/liliSupport additional administrative tasks or projects as business needs require/li/ulpQualifications/pulli0-2 years of experience, preferred/liliHigh School Diploma, GED or equivalent work experience, preferred/liliBasic computer skills with the ability to navigate multiple systems/liliStrong attention to detail and ability to identify inconsistencies in numbers and documentation/liliStrong organizational, prioritization, and communication skills/liliComfort working with confidential and protected health information (PHI)/liliAbility to work independently while collaborating with a remote team/liliPrevious experience in a medical office, hospital, revenue cycle, billing, or healthcare environment, preferred/liliExperience with document management systems (e.g., OnBase), preferred/liliIntermediate proficiency in Microsoft Office, particularly Excel, preferred/liliData entry or database experience, preferred/li/ulpWhat is expected of you and others at this level/pulliAcquires job skills and learns company policies and procedures to complete standard tasks/liliWorks on basic and routine assignments/liliSelects correct processes from prescribed rules or guidelines/liliWork is closely managed and follows detailed instructions/liliSeeks regular guidance and advice from supervisor/li/ulpPay rate: $16.50 per hour/ppBonus eligible: No/ppBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being./pulliMedical, dental and vision coverage/liliPaid time off plan/liliHealth savings account (HSA)/lili401k savings plan/liliAccess to wages before pay day with myFlexPay/liliFlexible spending accounts (FSAs)/liliShort- and long-term disability coverage/liliWork-Life resources/liliPaid parental leave/liliHealthy lifestyle programs/li/ulpApplication window anticipated to close: 07/04/2026 *if interested in opportunity, please submit application as soon as possible./ppCandidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply./ppCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law./p/div