Account Manager

Account Manager

Fully Remote • OH Twinsburg - Twinsburg, OH 44087

Overview

Level Experienced

Account Manager

The purpose of the Account Manager role is to execute sales plans for assigned accounts by delivering reliable service, maintaining strong client relationships, and supporting retention and incremental revenue growth through effective account execution.

Key Responsibilities

Sales and Business Development: Execute sales plan to grow assigned accounts by capturing orders and cross-selling from a curated assortment. Identify upselling and cross-selling opportunities and work closely with product development to provide tailored solutions to address the customer's needs.

Relationship Management: Responsible for gaining an understanding of the customer's business, their goals, and their challenges. Build rapport and trust with the customer by acting as a reliable point of contact, and a partner, who will address their concerns and provide appropriate solutions.

Customer Satisfaction: Focus on ensuring customer satisfaction and retention. Proactively monitor and assess client satisfaction levels and develop good cross-functional relationships with supply chain, customer service and manufacturing team to support customer satisfaction.

Account Planning and Strategy: Develop account plans and strategies to maximize the value of each customer relationship. Leverage CRM system to analyze each account's current performance, set goals, and create action plans to address client needs and challenges. Collaborate with internal teams, such as marketing and product development, to align strategies and deliver value to the client.

Communication and Collaboration: Maintain regular communication with customers through meetings, calls, emails, site visits and other channels. Provide customers with frequent updates on new products, services, or promotions, and share relevant information that adds value to the client's business.

Prepare reports: Provide insight and awareness to leadership using activity reports, including sales forecasts, performance metrics, and client feedback.

Qualifications

Qualifications

• Bachelor's degree (B.S.) from four-year college or university in business, sales, marketing, advertising, or similar field preferred
• 3+ years' experience in a sales, marketing, advertising, event or retail related setting. Internship experience and previous entry-level experience will also be considered as working experience for this role
• Ability to travel 10-25%

Skills & Competencies

• Customer & Communication Skills: Builds positive relationships with customers through clear, timely, and professional communication. Listens actively and responds effectively to customer needs and questions.
• Execution & Service Management: Manages day-to-day account activities reliably. Follows processes, resolves standard issues, and ensures commitments are met.
• Sales & Commercial Basics: Understands products, pricing, and offers. Identifies basic upsell or cross-sell opportunities and supports renewals.
• Problem Solving: Resolves common customer issues independently. Knows when and how to escalate more complex problems.
• Tools & Data Use: Uses CRM and account tools accurately. Tracks customer interactions and follows defined KPIs.