Systems Engineer I

Job Description

Our Company

In 2009 EXOS established itself as an IT consulting and staff augmentation firm. We specialize in focusing on what the client needs and adapting to how our client works. Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time.


The Company has three areas of focus:


Professional Services and Consulting: As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line.


Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs.


Managed Services: We realize our clients don't have the time to worry about the most important tools that its people use--technology. We take care of our client's network and service its system.


Our Values

We are Empowering:


At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals. We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members.


We are Connected:


At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the "Three Ps" - Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow.


We are Trusted:


For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team.


We are Curious:

At EXOS, curiosity fuels progress. We approach every challenge with a mindset of discovery. We ask questions, explore possibilities, and seek better ways to serve our clients. By pairing curiosity with expertise, we uncover insights that lead to smarter Cybersecurity, Talent, and IT solutions. This spirit of exploration keeps us adaptable and resilient in an ever-changing world.

What You Will Do

We are seeking a highly motivated and experienced Tier 1 IT Technician to join our growing IT support team. In this role, you will provide first-line technical support to our customers through various channels such as phone, email, and live chat. You will troubleshoot technical issues, diagnose problems, and resolve technical issues in a timely and efficient manner.

Required Skills/Abilities:

• Provide technical support to users via phone, email, and in-person in a professional and timely manner.

• Troubleshoot and resolve basic technical issues related to hardware, software, and network.

• Provide resolution or escalation of technical issues to the appropriate level of support.

• Document all customer interactions, technical issues, and solutions in a clear and concise manner.

• Maintain a high level of customer satisfaction by providing effective solutions and exceptional customer service.

• Continuously expand technical knowledge and skills through self-education and training opportunities.

• Ability to multitask and prioritize effectively.

• Collaborate with other members of the IT team on projects and initiatives.

Job Requirements

What You Have Done

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.


Requirements:

• 1-2 years of experience in a technical support role.

• Strong knowledge of Windows and Mac operating systems, and common office software.

• Basic networking knowledge (TCP/IP, DNS, DHCP).

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced, high-pressure environment.

• Ability to lift up to 50 pounds and perform physical activities such as crawling under desks and climbing ladders.
• Associates degree in Information Technology or related field.
  A+ or Net+ certification would be a plus.