System Engineer

We are seeking a highly motivated and experienced Tier 1 IT Technician to join our growing IT support team. In this role, you will provide first-line technical support to our customers through various channels such as phone, email, and live chat. You will troubleshoot technical issues, diagnose problems, and resolve technical issues in a timely and efficient manner. Required Skills/Abilities: Provide technical support to users via phone, email, and in-person in a professional and timely manner. Troubleshoot and resolve basic technical issues related to hardware, software, and network. Provide resolution or escalation of technical issues to the appropriate level of support. Document all customer interactions, technical issues, and solutions in a clear and concise manner. Maintain a high level of customer satisfaction by providing effective solutions and exceptional customer service. Continuously expand technical knowledge and skills through self-education and training opportunities. Ability to multitask and prioritize effectively. Collaborate with other members of the IT team on projects and initiatives. What You Have Done The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions. Requirements: 1-2 years of experience in a technical support role. Strong knowledge of Windows and Mac operating systems, and common office software. Basic networking knowledge (TCP/IP, DNS, DHCP). Ability to multitask and prioritize effectively in a fast-paced environment. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-pressure environment. Ability to lift up to 50 pounds and perform physical activities such as crawling under desks and climbing ladders. Associates degree in Information Technology or related field. A+ or Net+ certification would be a plus. #J-18808-Ljbffr