Platform Technical Solutions Manager

Role Description

As Technical Solutions Manager, you are responsible for planning, organizing, and managing technical ERP and API integrations, from sales pitches to launch. This includes:

• Scoping integration requirements with prospective clients
• Conducting product demos and testing
• Owning timelines and workstreams to ensure projects are delivered on time and within scope

Your Mission:

• Become the trusted technical advisor to prospects, clients, and partners for Xe's Platform solutions
• Develop a deep understanding of integrated solutions to guide prospects and partners to the solution that best fits their business and technology needs
• Deliver demos that highlight key features and benefits, customizing the demo and delivery to speak to the specific prospect needs
• Document and analyze feedback, pain points, and new feature requests for the Product team to inform and drive the roadmap for continuous product improvement
• Own the end-to-end technical onboarding of new clients through to go-live
• Manage timelines, project risks, and issues
• Develop detailed integration plans and schedules
• Provide pre- and post-sales technical support to clients, prospects, and partners
• Identify and manage integration dependencies and critical path activities
• Assist in communicating technical documentation and resources to clients during onboarding
• Work cross-functionally with sales, product, compliance, and engineering teams
• Facilitate team and cross-functional meetings to manage priorities and deliverables
• Ensure compliance with company policies, procedures, and standards
• Stay up to date on embedded finance and international payments market trends, including competitor solutions

Qualifications

• Experience in technical pre-sales, solutions engineering, integration management, or technical project management, preferably in embedded finance, fintech, or payments
• Strong knowledge of project management methodologies and tools, with keen attention to detail for tracking initiatives, projects, and deliverables
• Familiarity with ERP platforms (e.g., Microsoft Business Central, Sage) is a strong advantage
• Excellent communication skills, including the ability to communicate complex technical information to various parties, including non-technical members of the organization and client counterparts
• Knowledgeable in integrations between different systems and platforms using various APIs and technologies
• Collaborative work style with the ability to work independently and as part of a team
• Comfort partnering with the product team on custom flows (e.g., experience with Figma or similar) to design solutions that meet custom requirements
• Self-starter who aims for continuous improvement with high ownership, resilience, and a team-first approach
• Champion for the prospect, client, or partner internally and develop strong relationships with key internal colleagues
• Experienced in explaining how to use and consume APIs; RESTful architecture is preferred
• Bachelor's degree required

Benefits

• Competitive salary + performance-based commission and incentives
• 3 weeks paid vacation + personal days + sick time + holidays
• Health, dental, vision, and life insurance
• 401(k) retirement plan with company match
• Employee Stock Purchase Plan
• Global Language Program offering language learning opportunities
• Wellness initiatives supporting physical, mental, and financial well-being
• Learning, development, and tuition assistance programs
• Global career opportunities in an inclusive, mission-driven culture