Job Title Default Public Safety Command and Control Center (CCC) Technician

POSITION SUMMARY This position provides a critical role in linking those in need of emergency assistance or non‑emergency service with the most appropriate qualified Public Safety or Facilities resources while assigned to the 24/7/365 Public Safety Command and Control Center. The CCC Technician will triage all telephone calls for service, monitor Building Automation systems and Security Systems for alarms, alerts, fluctuations, adjustments and/or emergencies, radio‑dispatch the appropriate personnel, troubleshoot applicable systems (Building Automation System (BAS) and Public Safety Systems) for causes and potential remote interventions, and provide excellent customer service. The Technician will be proficient in both Public Safety and Facilities software, programs and communication systems, including Two‑way radio, access control, CCTV, infant abduction, security alarms, video intercom systems, Visitor Management System, Computer Aided Dispatch and Report Management systems, Building Automation Systems, Fire Alarm Systems, and Pneumatic Tube System. ESSENTIAL RESPONSIBILITIES / DUTIES Operate, monitor, maintain and control computerized Building Automation Systems (BAS) and Public Safety systems as required, while responding to life safety issues, emergencies and service requests. Triage all incoming telephone calls into the C&CC to obtain all necessary information to assess the appropriate resources and assist callers in a calm, civil, and professional manner. Use good prioritization skills to manage multiple calls and situations simultaneously. If necessary, keep callers on the line to provide safety instructions and gain scene insight to assess risk and hazard for responders. Assess situations and activate emergency procedures that relate to matters requiring immediate or urgent public safety, medical or law enforcement or other external intervention. Utilize two‑way radio equipment and technology to communicate with public safety, facilities and mechanical vendors in the field. Learn, understand and utilize established policy, procedures and training to provide safe, effective and efficient service to the Boston Medical Center community. Become familiar with all Boston Medical Center buildings, addresses, facilities, layout of surrounding streets and significant areas of the community to maximize dispatch accuracy, safety and speed. Maintain accurate and complete records of all activity occurring in the C&CC, responses by personnel in the field and tracking of progress of Facility work order system. Be proficient with computer operation, data entry, data retrieval, and data modification for the in‑house, CJIS and LEAPS computer systems. Maintain the highest degree of confidentiality for CJIS, HIPAA and private information. Disseminate law enforcement information concerning wanted persons, stolen vehicles, missing persons and other law enforcement information via LEAPS computer system, telephone, radio or other means. Manage the Mass Notification system (Send Word Now) to provide safety or notifications to groups for system issues, unusual occurrences or disaster phase notification. Work with internal and external technicians and vendors to ensure all Facilities, BAS and Security systems are operating properly, serviced as needed and maintained in good working order. Initiate trending and alarming of systems through the BAS, create logs and issue reports through monitoring of the BAS. Perform other duties as may be assigned or required. SKILLS AND ABILITIES Proficient at multitasking and prioritizing multiple calls for service requests and emergencies. Capable of learning, understanding and operating all public safety and BAS systems and technology managed in Command and Control Center, including Building Automation Systems (BAS), Computer Aided Dispatch (CAD), telephone and radio equipment, recording and playback software, access control and alarm monitoring software, CCTV equipment and law enforcement systems and software including CJIS and LEAPS. Successfully complete associated training/certification requirements and maintain ongoing proficiencies. Maintain composure during stressful and demanding situations while projecting confidence and control. Capable of working various shifts (day, evening and overnight) as well as weekends and holidays; willing to work overtime hours when necessary. Possess excellent verbal and written communication skills in person, on telephone and over the radio. Adhere to all BMC’s RESPECT behavioral standards. Possess and maintain a current, valid Massachusetts driver’s license and successfully complete a motor vehicle driving records check. JOB REQUIREMENTS EDUCATION High School diploma or an equivalency certificate issued by the Massachusetts Department of Education. Preferred: Associates Degree or higher. EXPERIENCE Knowledge of Building Automation systems and emergency telecommunication training and experience is preferred. COMPENSATION RANGE $31.11 – $39.11 per hour. The range offers an estimate based on the minimum job qualifications. Base pay is determined by a comprehensive review of education, experience, licensure/certifications and other factors. In addition, BMCHS offers generous total compensation including medical, dental, vision, pharmacy, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family well‑being. BENEFITS Medical, dental, vision, pharmacy coverage. Contract increases and 403(b) savings match. Flexible Spending Accounts. Earned time cash out. Paid time off. Career advancement opportunities. Resources to support employee and family well‑being. EEO STATEMENT Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please e‑mail View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request. #J-18808-Ljbffr Boston Medical Center