Hybrid Senior Operations Manager, Contact Center
Commonwealth of Massachusetts
Commonwealth of Massachusetts is seeking a Senior Operations Manager for the DUA to oversee the unemployment assistance contact center in Boston and Brockton. This role requires strong managerial experience and the ability to implement policy and process improvements across the contact center operations. Responsibilities include supervising front-line managers, coordinating with agency leadership, and ensuring compliance with laws and program integrity standards. #J-18808-Ljbffr Commonwealth of Massachusetts
Vacancy posted 2 days ago
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